The Customer Services Advisor - Marketing & Self-Pay supports the growth of self-pay activity and local marketing at Nuffield Health Woking Hospital. The role combines high-quality customer service, sales enquiry management, and hands‑on marketing support, including social media and short‑form video content creation. The post holder will support patients who choose to pay directly for their treatment, guide them through pricing and enquiries, and help convert leads into bookings, while also contributing to the hospital's digital presence and community engagement., Customer Services & Self-Pay Enquiries
Self-Pay Enquiries – Responsibilities
* Manage and nurture self-pay enquiries received via Salesforce and the Contact Centre
* Communicate with patients by phone and email to understand needs and provide information
* Produce accurate self-pay quotes and pricing
* Act as a key point of contact throughout the enquiry journey
* Support price matching where appropriate to maximise conversion
* Liaise with medical secretaries, consultants, and internal teams
* Maintain accurate records and updates within Salesforce
Marketing & Social Media Support – Responsibilities
* Support local marketing activity for the hospital
* Create, schedule, and manage engaging social media content
* Film, edit, and publish short-form video content (e.g. Instagram Reels, Shorts, LinkedIn video)
* Use creative imagery, captions, hashtags, and wording to grow reach, engagement, and followers
* Monitor content performance and apply learnings to improve future posts
* Support hospital events, open evenings, and community engagement activity
* Maintain marketing data, materials, and contact lists
Essential Qualifications
* Experience in a customer-facing or administrative role
* Confident communicator with strong interpersonal skills
* Comfortable using IT systems and social media platforms
* Organised, proactive, and willing to learn
* Comfortable creating digital content, including short-form video
Desirable Qualifications
* Experience using Salesforce or a CRM system
* Experience supporting marketing or social media activity
* Interest in healthcare, marketing, or commercial roles
Knowledge, Skills & Behaviours
* Customer-focused
* Commercially aware and business-minded
* Creative with attention to detail
* Confident and professional communicator
* Competitive, motivated, and results-driven
* Able to manage multiple priorities in a small team
Benefits Package
Free gym membership, health assessments, retail discounts, and pension options.
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