Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role supporting customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You’ll be the friendly face and first point of contact for our Retail Banking customers in branch or at one of our local hubs, offering face-to-face guidance and support with every interaction.
As part of our Customer Care team, you’ll work 5 days per week, including some weekends, with a starting salary of £26,500. You’ll enjoy our comprehensive benefits package, including a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we’ll ensure you have everything you need to succeed and grow with us.
At Barclays, we’re not just offering you a role—we’re offering you a career.
Purpose of the role
To provide resolutions for customer queries/issues and personalise each interaction through multiple communication channels.
Accountabilities
* Collaborate across multiple digital channels to personalise each customer interaction.
* Enhance the bank's digital capabilities when current technology is not yet ready to support.
* Provide exceptional customer service by responding to inquiries, resolving issues, and handling client requests efficiently.
* Support internal stakeholders including sales, operational, and risk management teams to meet client needs, ensuring transactions are executed accurately and on time.
* Support teams within business operations such as risk management, compliance, and collections.
* Comply with all regulatory requirements and internal policies related to customer care.
Analyst Expectations
* Meet stakeholder and customer needs through specialist advice and support.
* Perform activities timely and to a high standard, impacting the role and surrounding roles.
* Possibly have responsibility for specific processes within a team.
* Lead and supervise a team, guiding and supporting professional development, allocating work, and coordinating resources.
* If in a leadership position, demonstrate leadership behaviours aligned with Barclays' values: Listen and be authentic, Energise and inspire, Align across the enterprise, Develop others.
* Manage own workload, implement systems and processes, and participate in broader projects.
* Execute work requirements per processes and procedures, collaborating with related teams.
* Check colleagues' work to meet requirements.
* Provide specialist advice related to own work area.
* Manage risk and strengthen controls, ensuring compliance with rules and regulations.
* Understand how all teams contribute to broader objectives and continually develop operational expertise.
* Make judgements based on experience, evaluate options in non-standard situations.
* Communicate sensitive or difficult information effectively.
* Build relationships with stakeholders/customers to identify and address needs.
All colleagues are expected to embody the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship, and demonstrate the Barclays Mindset to Empower, Challenge, and Drive.
#J-18808-Ljbffr