Case Administrator (Temp)
NPS: Bromley Magistrates
Contract: 3 Months
Salary: £14.41 per hour
Location: Bromley, London
We have an exciting new job opportunity for a Case Administrator to join one of our government clients, National Probations Service based in Bromley, London. This is a full‑time temporary role for an ongoing 3 months with a view to extending the contract further.
The job holder will provide administrative support within the Probation Service (PS), ensuring that staff and people on probation are supported through efficient processes, maintaining administration systems within specified timescales to promote the achievement of team and Divisional objectives.
In line with PS policies and procedures, the job holder must always demonstrate a commitment to equality and inclusion and an understanding of its relevance to the work they do.
Overview
This is an administrative job within the Probation Service.
Summary
The job holder will provide administrative support within the Probation Service (PS), ensuring that staff and people on probation are supported through efficient processes, maintaining administration systems within specified timescales in order to promote the achievement of team and Divisional objectives.
In line with PS policies and procedures, the job holder must at all times demonstrate a commitment to equality and inclusion and an understanding of its relevance to the work they do.
This role may involve some out of hours work.
The post holder must adhere to all policies in respect of the sensitive/confidential nature of the information handled whilst working in this position.
This role is within the office in the probation suite at the court. It is a busy role supporting court duty officers with paperwork and updating the probation systems with outcomes from court. The ideal candidate would be able to prioritise work effectively in order to meet the organisational service level agreements and court requests, accuracy is important and being proactive to source missing information from colleagues and external partners, recording information so that the records are accurate. You will also be expected to answer external phone queries and internal phones from the court relaying messages promptly.
Responsibilities, Activities & Duties
* Responsible for setting up and maintaining accurate people on probation and victim information on relevant approved databases.
* Ensure the effective administration of referrals to and relationships between offender management, victims, interventions, service providers and external agencies and partnerships to enhance positive outcomes, manage risk, and reduce reoffending.
* Prepare, maintain and collate case and other records, files and management information, in accordance with the standards required.
* Receive and distribute information and communications in an appropriate manner, e.g. telephone, paper, e‑mail.
* Provide cover for an effective and efficient reception and telephone enquiry service.
* Act as single point of contact within unit for specialist area of work as required.
* Deal fairly, effectively and firmly with a range of people on probation, some of whom may be in crisis, distress or who may display inappropriate or aggressive behaviour, and to seek appropriate support in accordance with the circumstances and office procedures.
* Make practical arrangements such as appointments, directions, etc., for the implementation of the Sentence Plan.
* Carry out enforcement administration as required.
* Where necessary, issue petty cash/vouchers/warrants for travel costs etc, maintaining appropriate records in line with local office financial procedures.
* Organise the availability of appropriate equipment, materials, and facilities for activities relating to the management of cases.
* Report faulty equipment and/or materials to Manager and arrange for replacement/repair as agreed.
* Maintain appropriate systems to ensure the effective use of general unit resources and make recommendations for improvement as necessary.
* Undertake specific Visor administration tasks in accordance with the procedures.
* Attend meetings as appropriate. Provide support to meetings as required including organising agenda, taking and distributing notes/minutes and action points.
* Ensure all activities are conducted in accordance with Health and Safety policies and procedures, undertake equipment tests as required.
* Provide cover within the unit and to other units within the LDU and Division as appropriate.
* Carry out safeguarding children duties in accordance with the PS statutory responsibilities and agency policies.
* Demonstrate pro‑social modelling skills by consistently reinforcing pro‑social behaviour and attitudes, challenge anti‑social behaviour and attitudes.
* To work within the aims and values of PS and HMPPS.
Behaviours
* Delivering at Pace
* Making Effective Decisions
* Working Together
* Changing and Improving
* Managing a Quality Service
Ability
* Ability to use databases
* Good keyboard and IT skills including proficiency in MS Office Word, and basic skills in Excel
* Possess basic numeric skills
Experience
* Strong communication skills (verbal and written) and ability to communicate effectively with a wide range of individuals, including those who may present difficult or aggressive behaviour
* Use and work on own initiative
Minimum Eligibility
* All candidates are subject to security and identity checks prior to taking up post.
* All external candidates are subject to 6 months' probation. Internal candidates are subject to probation if they have not already served a probationary period within HMPPS.
* All staff are required to declare whether they are a member of a group or organisation which HMPPS consider to be racist.
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