Customer Service Advisor / Technical Advisor 6-Month Contract | Inside IR35 ?? £16.50 per hour (PAYE) ?? Location: Newcastle (Monday to Friday) ?? Working Pattern: Office-based for the first 8 weeks, then remote A leading and innovative consultancy is seeking multiple Customer Service Advisors for a contract role. You'll be the first point of contact for customers, providing support via phone, email, chat, and post. You'll also manage IT-related tickets through ServiceNow, ensuring they're routed to the appropriate teams. As part of a motivated team, you'll handle a variety of customer inquiries across multiple channels, resolve issues efficiently, and escalate technical problems when needed. Accuracy, timely follow-up, and compliance will be essential to delivering an excellent customer experience. Essential Skills Experience in fast-paced call or contact centres Strong problem-solving skills with complex queries Comfortable using IT systems like ServiceNow Good knowledge of FCA rules and compliance Clear and professional communication skills ?? £16.50 per hour (PAYE) | ?? Newcastle (Monday to Friday) | ?? Office-based for 8 weeks, then remote If you have a strong background in customer service or call centre work, along with experience using ServiceNow, this is a fantastic opportunity to be part of a meaningful and impactful project. To apply, please contact Iram Shariff at or apply directly via this advert. Randstad Technologies is acting as an Employment Business in relation to this vacancy.