Overview
Position: Funeral Operations Team Leader
Location: Ginns & Gutteridge Funeral Directors, Leicester
Job Type: Full-time, Permanent
Salary: £28,003.00 per annum (£14.05 per hour)
We’re looking for a compassionate and reliable individual to join Ginns & Gutteridge Funeral Directors as a Funeral Operations Team Leader (FSO Level 3). This role offers the chance to support families at one of life’s most sensitive moments, playing a key part in delivering respectful, meaningful services that truly make a difference.
Key Responsibilities
* Support the Care Centre Manager/Service Delivery Lead and lead with diary coordination.
* Oversee the training and mentoring of the Level 1 and Level 2 Funeral Service Operatives in your team.
* Carry out one-to-one meetings with Funeral Service Operatives to ensure consistency and address training and development needs.
* Participate in an out-of-hours on-call rota (including nights/weekends) to support families, including taking first calls and leading on inter cares.
* Complete Garage orders to support operational efficiency and lead back-of-house activities, including service delivery.
* Support the Funeral Director in delivering a seamless service and ceremonial work.
* Manage rotas and staffing to ensure cost of funeral delivery is controlled and overtime and casual staff usage align with business requirements.
* Prepare the deceased (washing, dressing, presentation) in accordance with family, religious, or cultural wishes.
About You
* Confident in overseeing team training, mentoring and conducting regular 1:1s.
* Experience within a Team Leader or shift management role.
* Demonstrates empathy, professionalism, and composure under pressure.
* Respectful, caring approach when supporting both colleagues and families.
* Physically capable of manual handling tasks, including lifting and carrying.
* Comfortable working in direct contact with the deceased in a variety of conditions.
* Reliable, flexible, and able to work outside standard hours when needed.
* Prizes presenting themselves in a professional and dignified manner.
* Holds a Full UK Driving Licence (essential).
No previous funeral experience is necessary, however experience in a management role is essential. Full training will be provided in line with Dignity’s training and induction program.
What We Offer
* A meaningful role supporting families in your community.
* Full training and personal development opportunities.
* 30 - 33 days annual leave, inclusive of bank holidays.
* Uniform and all necessary equipment provided.
* Company pension and life assurance.
* Access to an employee assistance programme for wellbeing support.
* Annual company bonus.
We’d love to hear from you if you’re looking to join a compassionate team committed to delivering the highest standards of care.
Next Steps
To join us in this role, simply hit the 'apply' button to submit your application and a member of our Talent Acquisition Team will be in touch.
About Us
We are Dignity, one of the UK’s oldest and most trusted funeral providers, with over 200 years of history, 570 branches, and 46 crematoria. We operate Farewill, a major will writer and probate provider, and today we are over 4,000 people across the UK, driven by the goal to care for families with compassion and professionalism.
FCA Statement
We’re regulated by the FCA, so some roles may be subject to background checks.
Equality, Diversity and Inclusion
We know that diverse teams make better decisions and we’d love to hear from you. If you need any accessibility accommodations, please let us know.
No unsolicited agency submissions. We reserve the right to close or extend applications based on numbers; early application is recommended.
Internal reference - FSO Level 3
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