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2nd/3rd line support

Spalding
£30,000 - £35,000 a year
Posted: 7h ago
Offer description

Salary: £30,000 - 35,000 per year Requirements: Strong experience in Microsoft 365 administration and Azure AD/Intune environments Proven track record in 1st/2nd line IT support with solid understanding of core networking (TCP/IP) Competent in Audio-Visual technologies and conferencing hardware (experience with Yealink equipment is a distinct advantage) Excellent interpersonal skills with ability to document technical solutions clearly for both technical and non-technical users Interested in learning PowerShell scripting and leading project-based work Relevant Microsoft certifications (e.g. MD-102, MS-102, or AZ-104) are highly desirable Responsibilities: Administer Microsoft 365 (Exchange, SharePoint, Teams) and manage Azure AD security, groups, and Conditional Access Use Microsoft Intune for device deployment (MDM/MAM), application packaging, and maintaining hybrid environments Configure MS Teams Rooms (MTR) and Audio-Visual hardware (projectors, displays, microphones) for live and hybrid events Resolve escalated 1st and 2nd line support tickets across Windows, Apple, and mobile platforms using industry-standard ITSM tools Manage MFA and security baselines, ensuring endpoints are patched in line with GDPR and Cyber Essentials best practices Technologies: Azure Cloud CRM Hardware Support ITSM Microsoft 365 Microsoft Intune Mobile MS Teams PowerShell Security SharePoint TCP/IP Windows Office 365 macOS VPN More: We are a leading digital consultancy, renowned for delivering tailored IT solutions that meet unique business requirements. Our services cover a range of areas from CRM systems to e-commerce platforms, providing high-quality, reliable software. This is an excellent opportunity for a versatile and proactive IT professional to join our stable and professional consultancy team, where your contributions will directly impact client success. We offer competitive salary, training, holiday, and pension benefits, and you will be working on infrastructure projects and cloud migrations in a supportive, forward-thinking environment in Spalding, Lincolnshire. last updated 4 week of 2026

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