Team Manager – Runnymede Family Centre
Runnymede Family Centre are recruiting for a Team Manager. This is a full-time post for someone looking to progress their career in family support, safeguarding decision making, management and effective leadership.
The family centre is currently based in Egham and will move to a permanent base in New Haw in May/June 2026. The role includes working across the Runnymede District and other localities in Surrey when required. A proven track record of demonstrating Barnardo's basis and values is required.
Key Responsibilities
* Manage the Family Centre team in developing and maintaining effective services for children, young people and families.
* Attend Surrey County Council performance management conversations with CSM. Evidencing the voice of the child, young person and family is heard, and that children and young people remain at the heart of our decision making and actions.
* Share with CSM ongoing local area need and wider data knowledge to develop an action plan of needed support.
* Partnership working to reduce inequalities for children, young people and families. Maintain positive relationships with local providers such as health agencies and other community-based groups to offer support where needed within the reach area and Family Centre sites.
* Support and ensure the Family Support Workers and all team follow clear processes on allocation of families, demonstrate confidence, skills and ability to guide and support FSW with clear actions needed for the family. Actively encourage reflective practice and review progress for families ensuring closing of case files has a safe handover.
* Monitor performance standards on EHM ensuring a high standard is achieved. Plan with CSM Audit themes for cases when needed to support learning.
* Lead and present at Partnership network meetings and boards when required.
* Training – Ensure all staff remain compliant following Barnardo's training expectations. Accountable for embedding Barnardo's policies, procedures, training and staff learning requirements.
* Deliver quality case supervision and 121 individual supervisions. Document and record clear actions and timescales for staff development and family support needed.
* Promote staff development and opportunities within Barnardo's.
* Organise peer support and observations. These are planned throughout the year guided by CSM.
* Attend Management meetings for Barnardo's when required online and face to face.
* Safeguarding – Ensure robust safeguarding processes and practice is followed. Support staff with ongoing training to ensure Barnardo's, local and national standards are embedded and understood.
* Complete performance management forms ahead of Commissioner evaluation. Demonstrate support and difference made on the 10 Supporting Family Outcomes, touch point Standards, Outcomes Star, Early Help Assessments and GCP2 tools.
* Provide evidence for ongoing evaluation of Key Performance Indicator's through the centres Performing monitoring form/ SEF. Attending Performance reviews with CSM.
* Report staffing numbers to CSM, working with other Team Managers within Barnardo's across Surrey to meet levels of referrals when required.
* Support the team to ensure Early Help Assessments, TAF, Outcome stars and Graded Care profiles are completed to an exceptional standard.
* Ensure recording of all interventions is documented to a high standard within expected timescales.
* Based in the Family Centres maintain an engaging and welcoming centre for all, ensure centre cover is planned and all staff meet face to face when required.
Qualifications
Dynamic and personable with relevant family support experience and a good knowledge of safeguarding procedures. Proven track record of line management and excellent organisational skills.
Health & Safety
* Maintain health and safety standards, training and safe practice for the team and buildings and community practice.
* Ensure lone working procedures and risk assessments are thorough, reviewed and ensure staff safety at all times.
* Developing service level agreements and robust risk assessments when required, delegating clear tasks to the administrators to support and evidence safe practice.
Pay and Reward Framework
Pay and reward framework ensures fair, attractive and progressive pay. It was rolled out in April 2023.
Benefits
Workplace Offer: What it means for you
Our hybrid working initiative is based on trust, flexibility and empowerment. It may involve working at one of our stores, services, from home, in the community, at one of our Collaboration Hubs, or any combination of these. The exact arrangement will be specific to the role.
* Barnardo's believes in creating equality of opportunity in the workplace and supporting people to manage their work‑life balance; we are therefore open to offering flexible working arrangements.
* Annual Leave entitlement for full‑time colleagues: 26 days per annum, increasing to 27 days after 3 years of Barnardo's service, 29 days after 5 years, and 30 days after 7 years. Part‑time staff receive the same entitlement pro‑rata.
* The ability to buy up to another 5 days of annual leave via our Buy Your Leave scheme.
* A host of family‑friendly leave options – company maternity, paternity and adoption pay, together with all family additional leave options.
* Service‑related sick pay from day 1.
* Access to a Group Personal Pension with a matched 4 % or 6 % contribution from Barnardo's. Ability to pay via salary sacrifice to garner tax and NI savings on your own contribution.
* Death‑in‑service cover of 4 × annual earnings for all staff contributing to our Group Personal Pension.
* Cycle2Work scheme.
* Interest‑free season ticket loans.
* Discounts and cashback from high‑street shops including major supermarkets, cinemas, gyms, leisure/theme parks, holidays and more via our Benefit Portal.
* 20 % discount at Barnardo's stores.
* Opportunity to purchase a health cash plan to claim towards dental, glasses, therapy, etc.
* Free access to a round‑the‑clock employee assistance programme for advice and support.
* Access to Barnardo's Learning and Development offer.
*T&Cs apply based on contract.
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