Overview
This is a critical role within our Newcastle Call Centre team. You'll be responsible for managing the quality and accuracy of the teams communications. You'll be pivotal in maintaining the systems and processes which form the framework of how the team operates. Working closely with the Sales Manager to manage all sales through to completion, working to KPIs and SLAs.
Responsibilities
* Ensure the quality of delivery of sales are maintained until fully onboarded
* Make sure the sales process is managed effectively and provide feedback to team members where needed
* Lead allocation/monitoring - distribution of leads to the team
* Demonstrate and maintain high standards of behaviour
* Manage specific communications often relating to office management
* Supporting the Sales Manager with people management
* Be a point of contact for other internal teams
* Call monitoring to meet SLAs
* CRM Management
* Call screening
* Communication across email, phone and video calls
* Working to KPI's
* Time management
* Process management
About MWBS
MWBS is a next-generation B2B fintech business specialising in payments and merchant services. We pride ourselves on offering innovative solutions and impartial advice that put the customer first. Founded in 2018, MWBS is a Payments ISO disrupting the industry through our own multi award-winning in-house technology. We are one of the fastest growing companies in the payments sector and just secured a £9m investment to fuel this growth.
Benefits
* Simply Health cash plan
* 22 days holiday
* Rewards platform
* Personal development plan - career progression
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