The Organisation
Hays is working with The Guinness Partnership, who are one of the largest affordable housing providers in the country. They own and manage nearly 70,000 homes and provide housing services for nearly 160,000 residents. They employ over 2500 people across the UK and are an accredited Gold 'Investors in People'.
About the Role
The Business Change Specialist will define and own end to end business change activities and manage stakeholder engagement, project plans and governance across a portfolio of projects, to ensure that operational teams are effectively prepared to embed people, process and technology change across the organisation. Leading a team of Business Change Officers, you will drive operational readiness, produce key change artefacts, and support adoption and benefits realisation.
Key Responsibilities:
* Conduct Change Impact Assessments to define requirements, scope readiness, and ensure alignment with business designs.
* Design and deliver Business Change activities aligned with project plans, governance, and methodologies.
* Perform stakeholder analysis to plan effective engagement and communication strategies.
* Lead and oversee Business Change Officers, ensuring quality and consistency of outputs.
* Facilitate Operational Readiness Assessments, track actions, and report progress and risks to senior stakeholders.
* Produce key change artefacts such as CIAs, Training Plans, Communication Plans, and Transition Plans.
* Develop and implement Early Life Support plans, supporting operational teams' post-implementation.
* Monitor benefits realisation with operational owners across all project phases.
* Continuously improve change practices by applying leading methodologies and identifying enhancement opportunities.
Skills & Experience
* Proven track record of working in a Business Change role on a range of projects at varying levels of size and complexity, across the full project lifecycle.
* Previous experience of leading a Business Readiness or Change Adoption workstream for a large project or programme.
* Experience of Change Management methods and standards with a proven track record of delivering readiness activities through the application of best practice tools and techniques.
* Significant Business Change experience and prior coverage of delivering in waterfall and iterative methodologies.
* Proven track record in the definition and delivery of plans that enable the implementation of new processes and technology, with minimal disruption to operations.
* Excellent interpersonal skills, including the ability to effectively lead, facilitate and provide constructive challenge.
* Proven ability to engage and influence at all levels with excellent written, numerical, facilitation and presentation skills.
* Recognised Change Management and/or Project Management qualification.
Salary & Benefits
You can expect a competitive salary in the region of £48,136 (depending on experience) along with a range of benefits including membership to a private healthcare scheme, contributory pension, flexible working, 25-days holiday (option to purchase up to 5 additional days) and hybrid working (2 to 3 days a week in the Oldham office).
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.
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