We currently have a new opportunity for a Management Surveyor to act as a Team Lead for our Residential Property Management Team. The successful candidate will have overall responsibility for the service delivery to a unique portfolio of residential buildings, private mews and gardens (50 Mews, 5 private gardens) across Mayfair and Belgravia. Leading and supporting a team of both property and facilities managers, this role will be responsible for delivering exceptional service and an excellent customer experience alongside improvements to revenue and amenities in the private realm. This role would suit an innovative residential property management specialist who has previous line management responsibilities or who is looking to take their next step into a team leadership role. Reporting into the Head of Residential Property Management, this role forms part of Grosvenor's London-based Operations Team responsible for delivering best in class services across our Mayfair and Belgravia portfolios. Key Responsibilities Ownership of the expense budgeting, recovery and reconciliation process. Proactively working with our partners to issue timely and accurate information to our residents. Budget, monitor and approve the non-recoverable expenditure to support our financial sustainability goal. Proactively manage the team ensuring consistency is delivered (i.e. holds regular residents meetings, record insights, monitor response time, etc.). Support the property managers and develop new ways of working to improve the user experience, increase cost recovery and ensure compliance with the relevant legislation Main point of contact for appointed agents (outsourced management) monitoring performance under the contracts KPI's Day to day lead of the property managers and facilities managers (working alongside our service partners) creating a high performance team focused on customer service. Portfolio performance monitoring and reporting in line with business requirements. Key Requirements MRICS, AssocRICS or MTPI qualified Residential Property Management experience, able to demonstrate basic technical building knowledge, in depth understanding of the Residential Service Charge code Demonstrable Customer Service Experience, a good communicator who can adapt to different stakeholders Commercially astute, innovator, always looking at making improvements for us and our customers Previous experience in a team leadership role is not as essential as a proven track record in residential property management and an demonstrated interest in developing as a leader We know flexibility is important and take a hybrid approach to working, please contact us for further details. Grosvenor is proud to be a Disability Confident Committed employer. If you would like to speak with us for more detail, please contact grosvenor.recruitment@grosvenor.com We want you to have every opportunity to show us your strengths. There are adjustments available for our process, please contact us on grosvenor.recruitment@grosvenor.com to discuss. To apply for this job please click on "Apply". To begin your application you will be asked to create an account. Please carefully read our Recruitment Privacy Notice before proceeding with an application. The privacy notice sets out how Grosvenor obtains, uses and protects the personal information which you provide to us. You can read the notice here - https://www.grosvenor.com/legal/recruitment-privacy-notice