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Within this busy role you will be responsible for one of our busiest locations, driving our sales and KPIs via a high performing team.
You will offer an exceptional level of one-to-one service to our customers, using excellent product and brand knowledge to inspire customers and exceed their expectations. You will possess a real passion for product and for delivering a world class client experience. You will coach and develop our team to excellence. You will ensure brand standards are delivered and ensure all operational tasks are completed.
* Provide a luxury selling experience to all customers, demonstrating excellent product knowledge and expertise
* Confident making recommendations to achieve sales and targets
* Drive and achieve individual and team objectives and be accountable for meeting your own sales results and KPIs
* Passionate about the industry and trends
* Self-driven to develop and maintain your own product knowledge of all products using brand and store product information, education materials and attending training as required
* Pro-actively engage with clients to develop customer loyalty
* Contact clients with information on new ranges, products and instore events
* Own the planning and delivery of in-store events in conjunction with the store and brands
* Maintain high standards of visual presentation in stores
* Maintain exceptional levels of personal grooming with adherence to company grooming policy and guidelines at all times
* Support with stock counts and other operational duties
* Be a Brand Expert through positive promotion of product and company image at all times
* Lead by example to support and coach the sales team
* Support the store management team
* Develop strong relationships with brand representatives
* Perform as a team player, participating in all activities to contribute to the store objectives
* Ensure compliance with all policies and procedures
* Champion our company culture and values
Job Description
Within this busy role you will be responsible for one of our busiest locations, driving our sales and KPIs via a high performing team.
You will offer an exceptional level of one-to-one service to our customers, using excellent product and brand knowledge to inspire customers and exceed their expectations. You will possess a real passion for product and for delivering a world class client experience. You will coach and develop our team to excellence. You will ensure brand standards are delivered and ensure all operational tasks are completed.
* Provide a luxury selling experience to all customers, demonstrating excellent product knowledge and expertise
* Confident making recommendations to achieve sales and targets
* Drive and achieve individual and team objectives and be accountable for meeting your own sales results and KPIs
* Passionate about the industry and trends
* Self-driven to develop and maintain your own product knowledge of all products using brand and store product information, education materials and attending training as required
* Pro-actively engage with clients to develop customer loyalty
* Contact clients with information on new ranges, products and instore events
* Own the planning and delivery of in-store events in conjunction with the store and brands
* Maintain high standards of visual presentation in stores
* Maintain exceptional levels of personal grooming with adherence to company grooming policy and guidelines at all times
* Support with stock counts and other operational duties
* Be a Brand Expert through positive promotion of product and company image at all times
* Lead by example to support and coach the sales team
* Support the store management team
* Develop strong relationships with brand representatives
* Perform as a team player, participating in all activities to contribute to the store objectives
* Ensure compliance with all policies and procedures
* Champion our company culture and values
Qualifications
All applicants must be able to demonstrate the ability to provide inspirational, authentic and personalised customer service
Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment
* Experience leading a team in a retail environment
* Background in luxury retail or tailoring is preferred
* Positive and motivational mindset, competent in driving team performance
* A team player, able to identify talent within the wider team and coach and develop individuals
* Great communication skills
* Resilient and resourceful
Additional Information
* Competitive Hourly Wage
* Commission led bonuses across a wide range of products
* Monthly Group Rewards and Recognition
* Long Service awards
* Join the Fearless1000 Incentive Scheme watchTHISvideo to find out more
* We offer a wide range of Development Courses with National Qualifications
* 28 Days Holiday (Pro-Rata)
* Instore Uniform Discount
* Discounted Gym membership
* Group Wide 20% Discount across all Frasers Group brands
* 16 Hour Week with Flexible Increase due to Business Needs
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