Job Purpose
* Take full responsibility of the Domestic product for the Group.
* Lead and manage the Group Sales team to achieve revenue, margin and contribution targets.
* Drive revenue and brand awareness through business development/account management and manage day-to-day sales activities and coordinate processes.
* Deliver a consistent superior service in line with the company quality standards.
* Comply with company cash management guidelines.
Responsibilities
* Full responsibility for Group contribution.
* Daily management of Group sales performance through use of DRR.
* Conduct monthly reviews of Sales and Customer Service Teams.
* Achieve company conversion targets.
* Manage margins by job via PF10 report.
* Ongoing management and development of local accounts.
* Manage Customer Service team through adherence to daily task list.
* Manage all staff to achieve appropriate KPIs.
* Ensure efficient and effective management of all Sales Centres in Group.
* Conduct all relevant recruitment in line with company guidelines.
* Complete weekly trading and monthly forecast for Group.
* Investigate claims and complaints.
* Maintain and monitor an up-to-date training matrix for all Group management, sales and administrative staff.
* Complete all required monthly returns.
* Compliance to Branch Health & Safety requirements.
* Adherence to company ISO/BAR accreditations.
* Ensure all payments are collected in line with contract conditions.
KPI’s
* Achieve annual target.
* Company sales conversions (as per PF04 Report).
* 12 monthly sales reviews.
* Sales productivity targets via DRR.
* Local account measurement.
* Sales Centre of the Year.
* Sales Centre compliance table.
* Achieve product margins via PF10 report.
* Improvement to budgeted claims percentage.
* Branch use again score 95%.
* Branch service score of 8.7.
* Minimum of 2 quality audits (1 must be international) per month.
* Zero debt over 60 days.
* Minimum health & safety audit score of 90%.
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