What you’ll be doing
The role purpose is to drive improvement in Radio Coverage & Performance through effective performance management and localized network optimisation. Main accountabilities for the role include:
1. Perform detailed analysis of network performance and customer experience in a given geographical area.
2. Produce and implement detailed improvement plans to deliver continuous network improvement using existing radio network capability.
3. Perform detailed analysis of public benchmark (Umlaut and root metric) failures and implement improvement plans to reduce risk of future failures.
4. Identify and prioritise investment requirements to drive better customer experience, build effective business cases to justify investment.
5. Monitor network performance including failure cause breakdowns and investigate trends. Identify common trends across the network.
6. Support development of less experienced members of the team and share knowledge openly and clearly to improve overall team skills.
7. Work with operations and managed service provider to ensure operational faults impacting performance are being progressed effectively.
8. Produce evidence packs to support decision making where required to get issues resolved and secure investment where required.
9. Use advanced data analytics skills to drive improved ways of working.
10. Support regional manager as required to complete priority tasks.
What you'll bring
Mandatory skills & experience:
11. Advanced Mobile Network RAN optimization/planning and/or RAN Performance knowledge in LTE and 5G.
12. Ability at making decisions in ambiguous situations using incomplete information.
13. Produce clear and effective communication both written and verbal to justify actions and drive business decisions.
14. Experience of Huawei/Ericsson/Nokia Performance counters and parameters.
15. Knowledge of crowd data sources and how they can be used to improve understanding of radio propagation and customer hot spots.
16. Drive survey analysis including layer 3 message drill down and diagnostics.
Nice to have (not essential)
17. Data Analytics and the ability to process and investigate large datasets.
18. Experience of using Atoll or similar Network planning tools.
19. The use of and interpretation of network performance KPI’s.
20. Assisting in the development of processes and methodologies relevant to the evolution of Mobile Network RAN optimization and performance.
What's in it for you
21. 10% on target bonus
22. BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
23. Life Assurance Cover
24. Exclusive colleague discounts on our latest and greatest BT broadband packages, BT TV with TNT Sports and NOW Entertainment
25. From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.
26. Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
27. 25 days annual leave (not including bank holidays), increasing with service
28. 24/7 private virtual GP appointments for UK colleagues
29. 2 weeks carer’s leave
30. World-class training and development opportunities
31. Option to join BT Shares Saving schemes