Service Desk Engineer
4 days ago Be among the first 25 applicants
Seriun is on the lookout for a dynamic Service Desk Engineer to join our award-winning and fast-growing Managed Service Provider team. If you’re passionate about solving technical challenges and want a future that grows with you, we’d love to hear from you.
We’re not just about IT support - we’re about building careers. You won’t be stuck logging tickets forever. As we grow, so will your opportunities - progressing into 3rd line support and exciting project work is part of the journey here.
What You’ll Be Doing
* Supporting clients via phone, email, and our ticketing system
* Troubleshooting issues in line with SLAs
* Working with network devices (Cisco, HP), switches, firewalls, routers (Meraki), and Office 365
* Basic onsite work (e.g. hardware setup) as needed
* Collaborating with other teams to deliver a seamless service
* Building great relationships with customers along the way
You’ll Need
* 2+ years in end-user IT support
* Strong communication and customer service skills
* Ability to triage technical issues confidently
* UK driving license (for occasional onsite work)
* Bonus: VMware experience (not essential)
What You’ll Get
* High-spec Dell laptop + mobile phone expenses
* Monthly hot lunch + quarterly catered meals
* Weekly fruit, tea, coffee & juice
* Extra holidays (up to +5 days after 3 years)
* Career progression from within (not just a promise - we mean it!)
* Friendly, relaxed, and supportive culture
Ready to take the next step in your IT career with a company that values people as much as technology?
Apply now and be part of Seriun’s success story.
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology
* Industries
IT Services and IT Consulting
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