Product owner - service chain mapping

Product Owner- Service Chain Mapping (Contract)

📍 Sheffield (Hybrid)

🏦 Leading Global Bank

We are working with a leading global bank seeking a Service Chain Mapping Product Owner to join their technology function on a contract basis.

This is a key role focused on enhancing operational resilience, ensuring critical business services and their underlying technology dependencies are clearly mapped, understood, and continuously improved.

The Role

As a Product Owner, you will take ownership of the Service Chain Mapping capability, driving strategy, roadmap, and delivery across tooling, processes, and data accuracy.

You’ll operate at the intersection of Product, IT Service Management, and ServiceNow, working closely with stakeholders across technology, operations, and resilience teams.

Key Responsibilities

1. Own and develop the Service Chain Mapping roadmap (tools, processes, standards, and scope)
2. Ensure accurate mapping of IT assets supporting critical business services
3. Drive improvements in automation, data quality, and mapping accuracy
4. Lead the migration from legacy tooling to ServiceNow, establishing a strategic system of record
5. Expand service maps to include non-technical dependencies (, third parties, people, locations)
6. Deliver metrics and reporting to support regulatory and operational resilience objectives
7. Provide SME support for enhancements, incidents, and platform stability
8. Collaborate with cross-functional teams to align delivery with business priorities

Skills & Experience

9. Proven Experience as a Product Owner / Technical Product Owner
10. Strong knowledge of Service Mapping, CMDB, or ITSM environments
11. Hands-on Experience with ServiceNow (highly desirable)
12. Experience working in large, complex enterprise environments
13. Understanding of operational resilience or regulatory frameworks (preferred)
14. Excellent stakeholder management and communication skills
15. Strong analytical mindset with the ability to prioritise based on business value

Job Title: Product Owner - Service Chain Mapping

Location: Sheffield, UK

Job Type: Contract

Trading as TEKsystems. Allegis Group Limited, Maxis 2, Western Road, Bracknell, RG12 1RT, United Kingdom. No. 2876353. Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands.