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* Experience Desired: Customer Service Experience; 1-3 years in a service-oriented environment, and be comfortable with technology. Additionally, experience leading others is desired.
* Education Desired: High school diploma or equivalent
* Lifting Requirement: Up to 50 pounds
* Age Requirement: At least 18 years of age
Job Responsibilities
* Administer Team Members' workload, conduct guest transactions at curbside, communicate discrepancies, and help bag and store orders.
* Provide customer service that exceeds requirements for both internal and external guests.
* Understand all guest service initiatives and measurement tools (i.e., voice of guest, mystery shoppers).
* Respond to guest calls regarding product inquiries, special orders, and product requests.
* Schedule Team Members and delegate work assignments.
* Provide coaching and feedback to Team Members.
* Oversee and evaluate training provided to Team Members.
* Attend and conduct daily team huddles.
* Write department orders, monitor ordering, and supervise stocking and receiving.
* Develop and implement merchandising plans using company guidelines.
* Take an active role in building the store's product assortment.
* Utilize all available tools to help reduce and eliminate shrink.
* Perform self-assessments and ensure compliance.
* Pass all internal and external audits.
* Understand and adhere to the collective bargaining agreement.
* Develop and maintain communication processes with other departments.
* Be willing and able to back up other grocery lead positions.
* Work a flexible schedule, including nights, weekends, and holidays.
* Maintain safety as the top priority for team members, guests, and products.
* Handle products and equipment properly in accordance with food safety and safety guidelines.
* Participate in and promote an environment that embraces diversity, inclusion, and respect for team members, guests, vendors, and the community.
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