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Operations Support System Engineer, Wokingham
Client: Prodapt
Location: Wokingham, United Kingdom
Job Category: Other
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EU work permit required:
Yes
Job Views:
3
Posted:
26.06.2025
Expiry Date:
10.08.2025
Job Description:
Role: Operational Systems Support (OSS) Engineer
Duration: 3 months, starting immediately
Locations: Warwick / Wokingham / Corsham / Farnborough
Mode: Hybrid – predominantly remote with occasional travel to customer sites
Candidate requirements: Immediate starters only; SC cleared or SC eligible
Responsibilities:
* Support OSS applications, manage fault tickets, and handle administrative duties; escalate to 4th line support when necessary.
* Resolve fault tickets and perform application administration on the OSS estate; develop standard fixes with other IT teams to reduce ticket volume.
* Proactively improve service reliability and quality; update documentation to meet standards.
* Collaborate with development teams on system improvements; manage licensing, security, patching, and capacity.
* Handle customer projects (MACDs).
* Onboard devices onto StableNet SNMP, configure monitoring, set datapoints and alerts, create reports, and support fault management.
Additional info:
Support the Programme Team in managing network infrastructure during implementation and transition to Early Life Support.
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