Customer Service & Sales Support Administrator Pay: £12.78 per hour (£25,917.84 annual equivalent) Temp (12–13 weeks) to Permanent Location: Witton, Birmingham Hours: Monday to Friday 8:30am – 5:00pm | 39 hours per week Holiday: 25 days annual leave plus bank holidays We are recruiting on behalf of our client for a Customer Service & Sales Support Administrator to join their friendly, fully office-based team. This role combines customer service, quotations, returns, and sales administration, offering excellent variety and responsibility. The Role Working as part of a small, supportive team, you will be responsible for managing customer queries, processing quotations, coordinating faulty returns, and supporting the sales function to ensure smooth day-to-day operations and excellent customer satisfaction. You will play a key role in ensuring all customer interactions, quotations, returns and administrative processes are handled efficiently, professionally, and accurately. Key Responsibilities Customer Service & Returns Handling customer queries and complaints via email and telephone Processing customer returns and arranging replacement orders Raising and managing carrier claims Coordinating faulty returns and liaising directly with suppliers Logging and updating customer records accurately within the CRM system Sales & Quotations Support Raising and amending proforma quotations Managing and responding to the quotes inbox efficiently Liaising with the Business Development Manager regarding special pricing Updating and maintaining the CRM system General Administration Managing invoices and related administrative tasks Responding to emails professionally, politely, and with strong grammatical accuracy Supporting both the Customer Service and Sales teams with general administrative duties as required The Ideal Candidate Previous experience within customer service and/or sales administration (essential) Confident, polite, and professional communication skills Excellent telephone manner and listening skills Strong IT skills including Microsoft Word, Excel, Outlook, CRM systems, service email systems, and in-house databases Highly organised with strong attention to detail Reliable and able to prioritise workload effectively Able to remain calm under pressure Comfortable working independently and as part of a small team Job Ref: HP322 Hollyfield Personnel does not contact or write to unsuccessful candidates. If you have not heard anything from Hollyfield Personnel within 5 – 7 working days of your application, you should presume that your application was unsuccessful. By applying for this vacancy, you are giving permission for Hollyfield Personnel to contact you and retain your details.