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Assistant Manager
Our Assistant Managers, also known as Kitchen Managers, are key to successful shop operations. They support the General Manager by managing the kitchen and team, and are accountable for People, Quality, Standards, and Profitability within their shop.
Main responsibilities:
* Manage the kitchen through regular MBWA (Managing By Walking Around).
* Ensure the production of high-quality food according to itsu standards and customer needs to maximize sales.
* Comply with all health & safety policies to ensure safe products for customers.
* Achieve EHO 5-star ratings.
* Complete weekly stock counts and administration processes accurately and consistently.
* Oversee training and development of team members through succession planning.
* Lead and motivate the team by embodying and promoting the itsu qualities.
We value you displaying the 4 itsu qualities:
* I take pride [in my work]
* I genuinely care [for people]
* I want to grow [myself & others]
* I build trust [around me]
You will be successful if you:
* Communicate clearly, honestly, and enthusiastically, ensuring responsibilities are understood throughout the store.
* Pay attention to detail, understanding the importance of small but critical elements.
* Lead by example, understanding all store roles and being comfortable performing them.
* Work as a team, focusing on high-quality customer experience, accountability, trust, and reliability.
* Are passionate about your shop, role, and team.
* Maintain an entrepreneurial focus on hospitality, staying calm and thinking creatively to enhance the customer experience.
Perks and benefits:
* Private medical insurance
* Company pension scheme
* Group income protection
* Life assurance
* Health cash plan
* Employee assistance program
* Critical illness scheme
* Food allowance
* Discounts at major retailers
* Cycle to work scheme
About us:
We are itsu, a leading Asian-inspired quick-service retail and grocery brand with over 80 restaurants across the UK and Belgium, and a growing wholesale business across Europe. Our fresh, delicious food has made itsu a top choice for healthy eating.
Beyond our restaurants, itsu offers high-quality Asian-inspired foods online and in supermarkets. We are ambitious for continued growth domestically and globally.
With top-tier food, innovative technology, and a talented workforce, itsu represents the future of fast food.
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