Senior Import Operations Specialist – Hounslow Full-Time | Competitive Salary We’re looking for an experienced Senior Import Operator to join a thriving freight forwarding team in Hounslow. You’ll take ownership of the full import process, ensure customs compliance, and deliver outstanding service to our clients. This role suits someone well-organised, proactive, and confident in managing operations from start to finish. Key Responsibilities: Oversee full import cycle, including customs procedures and documentation. Liaise with customers, agents, and internal teams to ensure smooth operations. Resolve issues or queries promptly and professionally. Support the team during absences and help train junior staff. Attend customer meetings and identify opportunities to add value. What You’ll Bring: Solid experience in import freight forwarding and customs procedures. Excellent communication, attention to detail, and time management skills. A proactive mindset with a strong focus on customer service. Benefits Include: 25 days annual leave bank holidays Company pension scheme Death in Service cover Employee Assistance Programme (EAP) Cycle to Work scheme