Job Description
The following information aims to provide potential candidates with a better understanding of the requirements for this role.
Plug into Fujitsu—your next role is just a click away
Reed Talent Solutions are working in partnership with Fujitsu on the search for a 1st Line Support Engineer at their Birmingham site.
1st Line WAN Network Engineer - Birmingham (On-site) | £15/hr | Temp Contract
Start Date: ASAP - 6 month rolling contract
Working Pattern: 4 days on (7am-7pm), 4 days off, 4 nights on (7pm-7am), 4 nights off
Monday - Friday: 9am - 5pm during training
The Opportunity: Are you ready to take the next step in your networking career? Whether you're an experienced 1st Line Network Engineer or looking for a fresh challenge, this is your chance to join a dynamic 24/7 operations team supporting a global customer WAN estate.
This role is ideal for someone with a solid foundation in networking who’s eager to grow into more advanced technical roles. We’ll support your development every step of the way.
What You’ll Be Doing
* Act as the first point of contact for WAN-related incidents and alerts
* Perform triage, basic configuration, and 1st line troubleshooting
* Monitor and maintain global network infrastructure
* Escalate complex issues while maintaining ownership and accountability
* Collaborate with 2nd and 3rd line teams to build your skills
* Engage with internal and external third parties
* Keep documentation accurate and up to date
What You’ll Bring
* Previous xsngvjr experience in a 1st line support
* Knowledge of: Routing & Switching (ideally CCNA-level)
* Strong communication and problem-solving skills
* A proactive, "right first time" mindset
Where to Apply
Apply now with your most up-to-date CV. A member of the Reed team will be in touch to guide you through the next steps, which includes a telephone interview with Reed, interview with Fujitsu, and pre-employment vetting via Reed ahead of your start date.