Customer Success Manager
Location: Hemel Hempstead
Salary: £26,000 - £28,000 + Bonus
Hours: Monday Friday, 9am 5.30pm
We are recruiting for candidates with a customer success or account management background to come on board and join our team in Hemel Hempstead as a Platinum Customer Experience Account Manager.
You will be part of the team that provides a remarkable service to our customers, and your key objective will be to establish relationships, identify opportunity and maximise customer retention, through office-based support. You will be responsible for managing all aspects of the customer experience for a base of circa 150-200 business customers, billing over £50,000 per month.
Key Tasks:
* Support your customer base, managing and exceeding their expectations.
* Identify and create opportunities that benefit your customers
* Performing account reviews
1. Ensure your customer retention is as impressive as the rest of our teams and be a contributor t...