Job Details
Grade: 5A
Hourly Rate: £13.69 - £14.82
Salary: £24,995.90 - £27,058.15 per annum
Contract Duration: Permanent
Hours: 35
Please note there are 3 positions available for this vacancy.
Interviews will commence the week beginning 9th June 2025.
Role Purpose
We have an exciting opportunity for three highly motivated Customer Advisors to join our Customer Advice and Support Service based at the Galashiels Contact Centre.
These posts are temporary:
* Post one: 35.00 hours up to 31st May 2027
* Post two: 35.00 hours up to 31st May 2026
* Post three: 34.5 hours up to 31st March 2026
You will provide advice and support to customers via telephone, email, live chat, and face-to-face on a wide range of council services while delivering exceptional customer service. This role is suitable for a people person and a fast learner with excellent IT and customer service skills.
Essential Requirements
At least 5 SCE Standard Grades at level 3 or above (or equivalent), including English.
Informal Enquiries
For informal enquiries, please contact Jenna Clarkson at jenna.clarkson@scotborders.gov.uk.
Scottish Borders Council is committed to improving workforce diversity to better reflect the communities we serve. We welcome applications from all minority groups and individuals who identify with one or more protected characteristics as defined by the Equality Act 2010. We particularly encourage candidates who assess themselves as having a disability, under the Disability Confident Employer scheme, which guarantees an interview to those meeting the essential criteria. All appointments will be made on merit.
#J-18808-Ljbffr