Job Description
Customer Success Manager - On-Site | Evesham, Worcestershire
£35,000-£45,000 DOE | 23 Days Annual Leave + Bank Holidays | BUPA Healthcare | Growing Tech Business
I'm working exclusively with a fast-growing technology business based in Evesham to recruit a Customer Success Manager who will take ownership of the full customer journey - from onboarding through to renewals - while leading and developing a small team.
This is an on-site role offering the opportunity to join a company delivering both hardware and software solutions, at a pivotal point of growth and transformation - including the rollout of HubSpot CRM.
You'll report directly to the COO and work in close partnership with the sales and account management teams to ensure customers receive excellent service and ongoing value.
Key Responsibilities:
* Customer Onboarding & Implementation: Lead seamless onboarding for new clients, ensuring successful adoption of products and services.
* Training & Support: Deliver tailored training and ongoing support to help clients get the most from the platform.
* Customer Engagement & Retention: Build strong, lasting relationships with customers, driving satisfaction and loyalty.
* Upselling & Renewals: Identify and act on opportunities to cross-sell, upsell, and renew accounts.
* Team Management: Manage two direct reports in the Customer Success team - supporting their development, performance, and daily operations.
* Internal Collaboration: Work closely with internal sales and account managers to align on customer strategy and objectives.
* CRM Transition: Support the business through its transition to HubSpot, helping to improve systems and customer tracking.
What We're Looking For:
* 3-5 years' experience in a Customer Success, Account Management, or similar client-facing B2B role.
* Leadership experience with direct reports, or a strong desire and capability to step into people management.
* Excellent relationship-building and communication skills.
* Commercial acumen - comfortable identifying revenue opportunities and driving retention.
* Organised, adaptable, and proactive, with a collaborative approach to problem-solving.
* Experience with CRM systems; HubSpot knowledge is a bonus.
Benefits:
* £35,000-£45,000 depending on experience
* 23 days holiday + bank holidays
* BUPA healthcare plan
* Company pension scheme
* Free on-site parking
* Career growth in a scaling tech business
* Friendly and supportive team culture
This is a fantastic opportunity for a motivated and customer-focused professional to make a real impact and grow with the business.
To find out more or apply, please get in touch - I'd love to hear from you.
Keywords: Customer Success Manager, Client Success, Customer Experience, Customer Onboarding, Customer Retention, Account Management, Relationship Management, CRM Management, HubSpot CRM, SaaS Customer Success, Hardware & Software Solutions, B2B Customer Success