Home Instead Eastbourne and Hailsham were established in 2015 and we are the first home care provider in East Sussex to have been rated as OUTSTANDING by the Care Quality Commission. We deliver personalised, relationship-led support that helps individuals maintain their independence and dignity in the comfort of their own homes.
As a Field Care Supervisor, you'll play a vital role in maintaining our high standards of care while supporting both our clients and Care Professionals. You'll be responsible for overseeing care delivery, conducting quality assurance, and building meaningful relationships with clients and their families.
Support care consultations and service reviews, creating comprehensive client support plans
Conduct staff supervisions and client quality assurance visits
Manage and audit client care plans using our digital care planning systems
Maintain accurate records on Home Instead software and People Planner
Facilitate introductions between clients and Care Professionals
Mentor and support our Care Professional team
Participate in on-call duties to ensure continuous support
Ensure compliance with equality, diversity, and health & safety policies
Level 3 NVQ in Health and Social Care (or equivalent qualification)
Proven experience in the care sector delivering personal care services
Experience working with MAR sheets (eMar) and medication management in a supervisory capacity
Strong knowledge of health and social care legislation and regulations
Confidence with care management technology and ability to train others
Proficiency with IT systems including Microsoft Office or Google Suite
Full UK driving licence and access to own transport
Flexible, organised approach to meet business needs
If you're looking for a rewarding role where you can directly impact the quality of care for vulnerable adults while developing your career in health and social care, we'd love to hear from you.
We encourage applications from all sections of the community as we want to reflect the neighbourhoods in which we work. Home Instead is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment. This role is subject to DBS enhanced disclosure.