Job Description
Role Title: Business Analyst - Salesforce / CRM
Location: Remote / Hybrid (Central London office)
Contract: 6-Month
About the Role:
My client in the Insurance Industry is embarking on an exciting global CRM transformation, consolidating platforms into a single, enterprise-wide Salesforce solution. As a Business Analyst, you will play a pivotal role in the successful delivery of this global rollout. Acting as the bridge between business needs and technical solutions, you will ensure requirements are clearly defined, documented, and translated into scalable Salesforce capabilities.
You will work within a delivery squad, collaborating closely with stakeholders, product owners, and technical teams to enable seamless migration from legacy systems and drive adoption of Salesforce across the organisation.
Key Responsibilities:
1. Engage with business stakeholders to gather, validate, and prioritise requirements.
2. Analyse existing processes and identify opportunities for optimisation and automation.
3. Produce high-quality artefacts including user stories, acceptance criteria, process maps, and data models.
4. Collaborate with Product Owners, Architects, and Developers to ensure solutions align with business objectives and go...