Mortgage Operation Supervisor
đź“Ť Leicester / Ipswich / Bradford (multi-site)
Are you an experienced administrator with a passion for leadership and delivering outstanding customer service? We're looking for an Mortgage Operation Supervisor to support the day-to-day running of a busy mortgage and protection administration team.
This is a fantastic opportunity to step into a leadership role where you'll play a key part in driving performance, developing people, and ensuring a smooth customer journey from application through to completion.
The Role
You'll support the Administration Team Manager in leading a team of Case Handlers, ensuring applications progress efficiently while maintaining exceptional service standards.
Key responsibilities include:
Managing and motivating a team to achieve performance targets and SLAs
Supporting mortgage and protection cases from submission through to completion
Communicating effectively with advisers, customers, lenders, solicitors, and other stakeholders
Ensuring all documentation is accurate, complete, and submitted on time
Monitoring case progress and keeping stakeholders informed
Delivering coaching, feedback, and regular 1:1s to develop team members
Maintaining compliance with regulatory requirements and data protection standards
Contributing to a positive team culture and leading by example
Deputising for the Administration Team Manager when required
What We're Looking For
Experience:
Previous experience in an administrative leadership or supervisory role
Background in financial services (mortgages and/or insurance preferred)
Experience working with multiple stakeholdersSkills & Attributes:
Strong leadership and team development skills
Excellent communication and organisational abilities
High attention to detail and a methodical approach
Ability to prioritise and manage multiple workloads
Customer-focused with a proactive, solution-oriented mindset
Resilient, adaptable, and motivated to drive results
High level of integrity and professionalism
Why Apply?
Opportunity to lead and shape a high-performing team
Varied and fast-paced role with real impact on customer outcomes
Supportive environment with opportunities for development
Multi-site exposure across the business
Additional Information
Travel between sites is required, including occasional overnight staysOffice Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website