Location: London Speechmark (Hybrid)
Working hours: Full time 37.5 hours per week – Mon to Fri
Hybrid: Employees are expected to work 2–3 days in the office each week, for at least 8 days per month. The schedule is flexible and will be agreed with the line manager and team.
Job Description
The Legal Counsel/Regulatory Lead supports the day‑to‑day regulatory activities of VodafoneThree. The role involves providing high‑quality, expert, practical legal and regulatory advice across VodafoneThree's consumer and enterprise businesses, enabling regulatory compliant customer propositions and communications. The role supports the design and delivery of compliant customer journeys and contributes to embedding regulatory governance in commercial decision making.
The Legal Counsel/Regulatory Lead acts as a trusted advisor to commercial, product and marketing teams, translating complex regulatory obligations into clear and actionable guidance. The role requires exceptional communication skills, gravitas, the ability to influence cross‑functional stakeholders, and a proven track record of successfully designing and implementing compliant product journeys and governance frameworks.
What You’ll Do
* Support the design, development and delivery of compliant customer journeys, propositions and communications across VodafoneThree consumer and business brands, ensuring compliance with Ofcom and CMA.
* Draft, review and approve customer‑facing materials ensuring they meet business and regulatory requirements.
* Participate in proposition and pricing approval forums, identifying and managing regulatory and legal issues early.
* Support the integration of Vodafone and Three consumer products and systems, identifying regulatory risks and ensuring consistent compliance standards across legacy businesses.
* Work collaboratively with Legal, Regulatory Policy, Product, Marketing and Operations to implement practical compliance solutions and foster a culture of proactive regulatory delivery.
* Assist in the management of regulatory engagement, investigations and complaints, preparing legal responses and briefing materials as required.
* Help evolve playbooks, templates and guidance notes to improve consistency, efficiency and understanding of regulatory requirements across the business.
Qualifications
* Qualified lawyer or experienced regulatory advisor with expertise in UK consumer protection law and Ofcom regulatory frameworks.
* Understanding of telecoms products, customer journeys and the regulatory and legal frameworks that govern them.
* Demonstrated ability to embed regulatory obligations into commercial and operational processes at scale, balancing compliance requirements with commercial and operational realities.
* Experience in regulatory enforcement, including advising on complaints, investigations and dispute resolution.
* Proven ability to interpret legal, regulatory and technical requirements and to involve in complex legal/regulatory workstreams related to product integration, proposition development and go‑to‑market delivery.
* Track record of successfully designing and implementing compliant product journeys and governance frameworks.
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