This job is with Soho House, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
The Role...
The Sales & Operations Assistant supports the day-to-day operations and administration of the wholesale and outlet sales channels. Working closely with the Senior Sales Executive and cross-functional teams, this role is responsible for ensuring smooth order management, accurate reporting and excellent customer service across all accounts.
Key Responsibilities..
* Responsible for the full administration support of the Wholesale and Clearance channels.
* Own and master all internal order systems and be the go-to person for related operational requests.
* Fill in weekly stock request for the Merchandising Team and own the assigned Stock Code status and movements
* Produce commercial invoices and paperwork needed to dispatch POs ( in partnership with the logistic team and UK / US warehouse teams )
* Join the daily Wholesale Wip to track the POs journey from warehouse through to customer delivery, ensuring timely and accurate fulfilment.
* Flag any logistic / operational risk to the weekly net sales target and escalate when appropriate.
* Own weekly stock reports for both full price and clearance and be ready to always provide stock availability
* Work closely with Operations and Logistics to organise the fulfilment of clearance POs and Containers
* Prepare and issue customer invoices and credits while ensuring all customer portals are maintained and updated.
* Provide timely and professional customer service, responding to related accounts queries and resolving issues efficiently.
* Build positive working relationships with customer counterparts and internal stakeholders.
* Own the product upload on marketplace platforms.
* Support the coordination and execution of sample sales and off-price B2C activities.
* Maintain accurate sales records, documentation and reporting across all systems.
Skills & Experience
* Previous experience in wholesale, sales support or customer operations, ideally within fashion, beauty or lifestyle.
* Highly organised with strong attention to detail and the ability to manage multiple priorities.
* Strong communication and interpersonal skills.
* Excellent administrative and coordination capabilities.
* Proactive and solutions-oriented mindset.
* Strong Excel and reporting skills.
* Ability to work collaboratively across multiple departments in a fast-paced environment.
* Customer-focused with a professional and positive approach
Benefits…
Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to grow your career.
* Soho Friends Membership
* 50% off Food & Drink, 7 days a week
* Staff Room Rates
* Private Health and Dental Care
* Weekly Pay
* Life Assurance
* Up to 50% Staff Discount on Cowshed & Soho Home
* In Office Dog Policy on Fridays
* Season Ticket Loan
* Christmas Office Closure
* In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
* Free Counselling Sessions
* Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate.
* Continuous training to develop yourself personally and professionally
* Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more
* Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.