Summary To develop towards becoming an International Freight Forwarding logistics professional, whose overall aim is to manage or support our Customers’ logistics. This can include the transportation of import and export Goods from and to the UK and across the World. The main focus will be working in the Air Freight Operations Department in Manchester. Wage £14,722.50 a year Check minimum wage rates (opens in new tab) Salary reviewed after 12 months to up to possibly £17000 Training course International freight forwarding specialist (level 3) Hours Monday - Friday, 9.00am - 5.30pm. 37 hours 30 minutes a week Start date Monday 28 July 2025 Duration 1 year 9 months Positions available 1 Work Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience. What you'll do at work Key Activities can include: Develop relationships with customers (internal/external) Ensure all customer enquiries are responded to promptly and professionally Adhere to Customs Compliance procedures and documentation Ensure each ‘Job File’ is fully and accurately completed Work with Carriers and Handling Agents to resolve exceptions and discrepancies as they arise Work with DGF departments on Air freight planning and coordination Liaise with DGF Transport & Warehouse teams on Air freight planning and coordination Liaise with overseas offices on Air freight planning and coordination Maintain mandatory milestones through the Company's Freight Forwarding system Use Company systems to create, manage and maintain the movement of freight Update Company’s customer complaints with all required inputs Ensure that all interactions are compliant with DPDHL Code of Conduct and other compliance requirements e.g. anti corruption. Contribute to the ‘First Choice’ continuous improvement program Participate in Monthly Team briefing sessions Complete all statutory and mandatory training as and when required Where you'll work Princemead Place Trafford Park Manchester Mosley Road Trafford Park M17 1QA Training Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills. College or training organisation SEETEC BUSINESS TECHNOLOGY CENTRE LIMITED Your training course International freight forwarding specialist (level 3) Understanding apprenticeship levels (opens in new tab) What you'll learn Course contents Select freight forwarding services based on customer requirements, taking into account country specific factors, delivery times and modes. Use generic or bespoke ICT systems in order to enter and monitor data on importing or exporting goods. Book, plan and monitor international shipments, using manual or ICT systems, in accordance with the rules and regulations that apply to that area of the world and to the goods consigned. Prepare a customs declaration to a national standard, or give custom clearance instructions to a third party. Use data systems to submit the information required by customs authorities as part of the management of the international movement of goods. Produce freight costings and invoices in line with Incoterms, customer profile or sales contract. Identify and source data from customers, systems or colleagues. Identify and resolve problems in line with responsibilities. Create and maintain productive working relationships with internal and external customers. Adapt communication based on the situation and the audience. Identify problems outside of limits of responsibility and escalate within company policy. Communicate in writing, preparing communications on technical matters. Communicate with others verbally, including internal and external customers. Air. Use and adapt terminology appropriate to the air freight industry. Air. Select and use documentation appropriate to the air freight industry. Ocean. Use and adapt terminology appropriate to the ocean freight industry. Ocean. Select and use documentation appropriate to the ocean freight industry. Road. Use and adapt terminology appropriate to the road freight industry. Road. Select and use documentation appropriate to the road freight industry. Select freight forwarding services based on customer requirements, taking into account country specific factors, delivery times and modes. Use generic or bespoke ICT systems in order to enter and monitor data on importing or exporting goods. Book, plan and monitor international shipments, using manual or ICT systems, in accordance with the rules and regulations that apply to that area of the world and to the goods consigned. Prepare a customs declaration to a national standard, or give custom clearance instructions to a third party. Use data systems to submit the information required by customs authorities as part of the management of the international movement of goods. Produce freight costings and invoices in line with Incoterms, customer profile or sales contract. Identify and source data from customers, systems or colleagues. Identify and resolve problems in line with responsibilities. Create and maintain productive working relationships with internal and external customers. Adapt communication based on the situation and the audience. Identify problems outside of limits of responsibility and escalate within company policy. Communicate in writing, preparing communications on technical matters. Communicate with others verbally, including internal and external customers. Your training plan International Freight Forwarding Specialist Level 3 Apprenticeship Standard: On the job training delivered by the employer Apprentices without Level 2 English and maths will need to achieve this level prior to taking the end point assessment. For those with an education, health and care plan or a legacy statement, the apprenticeships English and mathematics minimum requirement is Entry Level 3 Allocation of an apprenticeship delivery coach who will carry out regular training Assessment and support visits to ensure you acquire new learning, knowledge skills and behaviours to progress and develop Identify, track and support 6 hours off the job training activities Quarterly formal progress review meetings, identifying learning achievements and next steps Requirements Essential qualifications GCSE in: English (grade Minimum Grade C or 4) Maths (grade Minimum Grade C or 4) Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know. Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Administrative skills Analytical skills Logical Team working Other requirements Vacancies are subject to close at any time subject to volume of applications. About this company DHL Global Forwarding (DGF) is one of the five DHL divisions within DPDHL Group. DGF UK specialise in shipping freight by air and sea. We are the world and UK market leader for airfreight and number two for ocean freight. At DGF we have over 30,000 employees working across more than 200 countries. In the UK we have over 1,000 colleagues working across office, warehouse and transport roles. We collect, store and deliver the goods and handle customs formalities. http://www.dhl.com (opens in new tab) After this apprenticeship The Apprenticeship will initially be a 24 month Fixed Term Contract (FTC), with the aim that Apprentices either move onto a further Apprenticeship or a permanent role within the business – subject to a suitable vacancy being available and in line with the selection process for the role Ask a question The contact for this apprenticeship is: SEETEC BUSINESS TECHNOLOGY CENTRE LIMITED Paul Cotton paul.cotton@seetec.co.uk The reference code for this apprenticeship is VAC1000328867.