2nd Line IT Support Engineer – Azure Cloud | Colchester
Colchester (On-site) | Up to £40,000 | Permanent Role – Immediate Start
We’re working with a well-established international business based just outside Colchester, seeking an experienced 2nd Line IT Support Engineer with strong Azure cloud expertise. This is a permanent position with an immediate start available.
You’ll play a key role in supporting a global user base across both office and manufacturing environments, acting as a senior escalation point within a collaborative IT team. This is a great opportunity to join a fast-paced, tech-forward organisation with exposure to cloud infrastructure and enterprise systems.
Key Responsibilities:
Deliver 2nd line support across desktop, infrastructure, and cloud environments
Support and manage Azure services (Azure AD, virtual machines, storage, backup)
Administer Microsoft 365, including Intune and Autopilot
Troubleshoot and resolve issues with hardware, software, and network systems
Assist with ERP system support (Dynamics AX preferred)
Work closely with colleagues across global sites to ensure smooth IT operations
Support internal IT projects, upgrades, and automation initiatives
Maintain documentation and ensure timely resolution of ticketsWhat We’re Looking For:
Proven experience in a 2nd Line Support or similar technical role
Strong hands-on knowledge of Azure cloud services
Familiarity with Microsoft 365 and endpoint management tools
Experience supporting ERP systems, ideally Dynamics AX
Excellent troubleshooting skills across infrastructure, desktop, and cloud
Confident communicator able to support users across multiple international sites
Comfortable in both office and industrial environments
Available to start immediatelyWhat’s on Offer:
Permanent position with long-term progression opportunities
Salary up to £40,000
Immediate start available
Based on-site in Colchester with free parking
Exposure to global IT operations and modern technology stacks
Supportive, fast-paced team culture