Join to apply for the One Stop - Customer Service Assistant role at One Stop Stores Ltd
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast paced retail environment where no day is the same.
You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments and helping maintain the store’s appearance.
As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on the job coaching and feedback. With your guidance, your store will always remain a safe place to work and shop.
Responsibilities
* Provide excellent customer service and build knowledge of customers to meet their needs.
* Encourage customer feedback through surveys and engage with customers about their shopping experience.
* Work across all areas of the store including online, tills, replenishment, vending and stock routines to ensure tasks meet customer needs.
* Apply training to work safely and effectively.
* Participate in seasonal, community and charity events to create a welcoming atmosphere.
* Understand store performance and the role in delivering profit.
* Follow company values and policies; contribute to an inclusive environment.
* Clock in and out at the start and end of shifts to ensure accurate pay.
* Follow security procedures and wear safety equipment where provided to keep yourself, colleagues and customers safe.
* Follow the Think 25 policy when serving age-restricted products.
* Respond quickly to assistance calls or interventions on self-service checkouts, communicating clearly with customers.
* Maintain a clean, tidy and organized store environment with clear aisles.
* May be required to run the shift in the absence of the Shift Leader or Store Manager.
* Follow all training to keep the store safe and compliant.
* If the store has a Post Office Local, duties include day-to-day Post Office operations and background checks; may withdraw job offer if checks fail.
Core Purpose
Serving our customers, communities and planet a little better every day.
Values
* Our customers are at the heart of everything we do
* We treat each other how we like to be treated
* We work together as one team
* We make things easier
About us
One Stop Stores Limited is a retail convenience business with over 1,000 company and franchise neighbourhood stores across Great Britain. We employ more than 10,500 colleagues.
The majority of our stores are open seven days a week from 7am to 10pm and offer local communities an impressive range of fresh and chilled food, cupboard essentials, lunchtime meal deals, frozen food, household essentials, snacks and treats and beers, wines and spirits. Services include free cash machines, Post Office, Evri Parcelshop, PayPoint, lottery, and vending solutions such as Costa Coffee and Tango Ice Blast. One Stop is a subsidiary of Tesco.
We operate as a separate business from our Head Office and service stores from distribution centres in Brownhills, Nursling and Wakefield. We are committed to an inclusive and accessible recruitment process.
Please note: One Stop will only recruit individuals who meet the age requirements for school leavers where applicable.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Other
* Retail
We’re proud to support an inclusive recruitment process and encourage applications from all qualified candidates.
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