IT Operations Technical Lead – Networks
Metro Bank (UK)
Location: Holborn, London (office‑based once per week; hybrid working where possible)
We are building trust through authentic connections and prioritise people. This role focuses on ensuring the Bank’s network infrastructure operates securely, reliably and efficiently.
Responsibilities
* Lead technical development of the Bank’s network infrastructure
* Lead significant and challenging pieces of work while minimising impact/downtime
* Manage, plan and implement regular security and patching cycles
* Supervise deliverables from 3rd‑party suppliers, ensuring they meet SLA’s
* Act as escalation point for 3rd‑party engineers, support organization and project resources
* Ensure the network can support the Bank’s growth
* Implement best practices for security and operational management
* Review and challenge design documentation to improve efficiencies
* Find innovative ways to automate and improve current processes
* Document procedures and ensure current procedures are up to date
* Build a better experience for colleagues and customers alike
Qualifications
* Experience in a Network Operations/Support/Implementation role, preferably in financial services
* Proven record working with vendors such as Cisco, Juniper, Fortinet, Meraki, Palo Alto, VMware, F5 (experience with all not required)
* Experience managing third‑party providers and delivery of services
* In‑depth knowledge of networking and network security across multiple vendors and technologies
* Knowledge of cloud, on‑premises and hybrid infrastructure, network segmentation and zoning
* Strong troubleshooting skills, especially around managing 3rd parties to achieve issue resolution
* Expert understanding of the OSI model (layer 1‑7) and physical infrastructure (WAN circuit installations, building fit‑outs)
* Experience in firewalling, hardening, patching, vulnerability management, network access control and 802.1x
* Understanding of the risks associated with the role and the impact on Metro Bank and stakeholders
Benefits
* Competitive salary, discretionary annual bonus and a wide range of benefits including generous holiday allowance, attractive pension scheme, healthcare, life assurance and colleague discounts
* Training to support success in the role and internal progression opportunities (around 40% of hires are promoted internally)
Diversity and Inclusion
Diverse teams are best teams. We encourage all candidates, especially women, to apply even if they do not meet every requirement. We recognize that flexible working is vital where possible and are happy to discuss options.
We may close the job earlier if applications are inundated. Good luck!
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