We are the UK’s largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them.
Job Details
* Location: Eastbourne
* Work pattern: 37.5 hours on a rota basis (including weekends)
* Contract: Permanent
* Salary: Up to £25,140.96 per annum
Responsibilities
* Lead, manage, coach and develop a shop team of employees and volunteers to be the best they can be, maximising shop performance through the safe day-to-day operational management of shop activity
* Own the delivery of shop income, expenditure and operating profit budgets and other key measures of performance and activity as defined in the Retail Performance framework
* Support the work of Cats Protection, acting as brand ambassador, being a role model for the values and behaviours of the Charity, taking responsibility for shop operations and related people management
Qualifications
* Demonstrable learning and experience from working in a relevant retail environment
* Previous experience of line managing a team and building a culture to achieve a collective goal
* Experience and/or understanding of working to sales targets and budgets
* Excellent organisational skills including the ability to meet deadlines
* Strong commercial awareness, balanced with an appreciation for the unique needs of the Charity
What We Offer
* Range of health benefits
* 26 days’ annual leave plus bank holidays, increasing with length of service
* Salary Finance, which empowers you to take control of your financial wellbeing
* And much more, which you can learn about here
Application Process
Application closing date: 17th November 2025
Virtual interview date: 25th November 2025
Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to.
If you’re enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable. You may be just the right candidate.
Recruitment Journey Overview
* Anonymised application form
* Virtual interview via Microsoft Teams
This role requires an enhanced DBS check (including the Children’s Barred List).
Please email recruitment@cats.org.uk if you require any adjustments to be made for you to complete your application or to participate in the recruitment journey.
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