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Account manager

Bakewell
Account manager
Posted: 18h ago
Offer description

Key Responsibilities & Accountabilities: * Prepare, issue, and manage sales quotations for distributors and customers in line with agreed pricing structures and guidance from Territory Managers. * Ensure quotations, revisions, and acknowledgements are issued accurately and in a timely manner. * Maintain an accurate and up-to-date quotation and enquiry log to support sales tracking and forecasting. * Follow up quotations with distributors and customers, providing status updates to Territory Managers as required. * Support Territory Managers by coordinating distributor review calls and ensuring outcomes are accurately reflected in the CRM system. * Act as a day-to-day point of contact for distributors on administrative and sales support matters. * Proactively chase distributors for project updates, enquiry progress, and feedback on active quotations. * Support the maintenance of positive and professional distributor relationships through responsive communication and reliable follow-up. * Escalate commercial or technical queries to Territory Managers or relevant internal teams where appropriate. * Ensure all enquiries, opportunities, quotations, and updates are accurately recorded and maintained within the CRM system. * Support Territory Managers by keeping opportunity records current and highlighting stalled or at-risk enquiries. * Assist with basic sales reporting and activity tracking as required by Sales Management. * Liaise with internal departments including Sales, Projects, Manufacturing, and Finance to support order processing and customer requirements. * Assist in ensuring customer and distributor requirements are clearly communicated and understood internally. * Support the smooth handover of orders from quotation stage into order processing. * Maintain accurate records of sales documentation, correspondence, and pricing information. * Carry out all activities in line with company procedures, pricing policies, and ethical standards. * Represent the company professionally in all communications with distributors, customers, and internal colleagues. Essential: * Experience in a junior sales, sales support, account administration, or customer service role within a B2B environment. * Strong organisational skills with attention to detail and the ability to manage multiple enquiries simultaneously. * Clear and professional communication skills, both written and verbal. * Comfortable working with CRM systems, databases, and Microsoft Office applications. * Ability to work effectively as part of a sales team and support more senior commercial roles. * Proactive and methodical approach to follow-up and task completion. * Alignment with company values and professional standards. Desirable: * Exposure to industrial, technical, or engineered products. * Experience preparing quotations or supporting project-based sales. * Knowledge of ERP or CRM systems (e.g. SAP or equivalent). * Qualification to HND level or equivalent

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