Description
Position at LHH (Global) Customer ServiceSpecialist LHH are the market leaders in offering career support to individuals who have been made redundant by their employers. Our expert career coaches support our customers find new jobs, open their own business and even plan for retirementas a program offer. Each year we help over half a million job seekers find their ideal job role. Preferred locations include: Cardiff, Edinburgh, Glasgow, Leeds, Newcastle, Sheffield Reporting Relationships: Reports to theEngagementTeam Manager UK Business Unit / Vertical: Business Unit:Delivery Business Vertical: Career Transition & Mobility Location: Remotewith residence in UK Contract: Full time,remote, with residence in UK In this role youwill overlook the following responsibilities As aCustomer ServiceSpecialist (also known as Customer Onboarding Specialist or Engagement Executive) at LHH, you will play a vital role in driving engagement and participation in our career transition programs. LHH is a leading global provider of career transition solutions, which is a offeredcareer support to individuals who have been made redundant by their employers. You will be responsible for ensuring a positive experience for our program participants at the start of their journeywith us. You will work with program participants, LHH consultants, and other stakeholders to ensure the successful delivery of our services.
1. Reaching out to career transition program participants via call and email to introduce themto the career transition process and activate their program on the system.
2. Engage withthe individualsprofessionally, addressing their queries and providing relevant information aboutthe career coaching program.
3. Encourageparticipationwithinthe program, understanding the challenges they may face.
4. One call can last between 3-5 mins. During busy periods we expect you to make 15 calls per hour.
Here’s what you’ll need to succeed
5. Previouscustomer service orcall center experience is essential
6. Excellent communication skills, both verbal and written, with a professional phone manner
7. Strong interpersonal skills, capable of building rapport and connecting with participants effectively
8. Empathy and understanding in supporting individuals through career transitions and talent development
9. Target driven mindset
10. Basic computer literacy and data entry skills
11. Ability to multitask, manage time effectively, and work in a fast-paced environment.
12. A positive and proactive attitude
13. Fluency in English is required
14. Validwork permit and residency in the UK
What we offer
15. Growth opportunities within aHR Solutionsglobal leader
16. We prioritize learning to stay agile in an increasinglycompetitivebusinessenvironment
17. We foster an open-minded environment where people spark new ideas and explorealternatives
Our benefits include:
18. Flexible working model
19. Private medical Insurance (PMI)
20. Group personal pension plan
21. Career support for family and friends
22. 25 working days paid holiday with the opportunity to buy extra days off each year.
23. So much more!
Contract: Permanent Contract Type: Full Time Hours: 37.5 per week Must have the right to work in the UK. About LHH The world of work is ever-changing andunpredictable. Organizations are constantly fighting a battle to find and maintain their competitive advantage: their talent. To succeed, they can’t justrelyon what works today, working tomorrow. They need to be ready for next. LHH exists to help individuals, teams, and organizations find and prepare for what’snext. With integrated, end-to-end solutions that include Advisory, Professional Recruitment, Career Transition, andLearning& Talent Development, we are uniquelypositioned to work together to make a positive impact on thefutureof every person we work with at every key career moment. LHH is at the forefront of change to build a bigger, bolder workforce. Every day is a new day to prepare for, and we’re here to make sure the future works for everyone. A division of the Adecco Group – the world’s leading HR solutionsprovider– LHH’s 8,000 colleagues and coaches work with 15,000organizations in over60 countries around the world. We successfully help close to 500,000 candidates to enhance their careers every year. Our local expertise, global infrastructure, and industry-leading technology allow us to manage the complexity of critical workforce initiatives and the challenges of transformation. It’s why most of the Fortune Global 500 companies choose to work with us. This is LHH. Ready for Next. LHH is an Equal Opportunity Employer. For additional information on our Diversity and Inclusion policy, please consult the following link: