Despatch Supervisor – Manufacturing Stoke-on-Trent £30k - £33k Benefits Mon–Thu 12:00–20:30, Fri 09:00–17:30 (1 hr unpaid break) About the Role We’re looking for an organised and motivated Despatch Supervisor to oversee and coordinate despatch operations at our busy Stoke-on-Trent site. Leading a team of around 10, you’ll ensure products are dispatched safely, accurately, and on time, while maintaining excellent communication with other departments and supporting the wider business. This is a hands-on role that requires strong organisational skills, the ability to motivate a team, and a commitment to maintaining the highest safety and quality standards. Key Responsibilities * Lead, support, and motivate a team of despatch operatives, ensuring labour is distributed effectively. * Plan workload in line with product volumes and daily/weekly targets. * Carry out team briefings, RTW (Return to Work) interviews, and informal discussions when standards fall below expectations. * Ensure all team members work in a safe environment, following health & safety procedures and using correct PPE. * Oversee vehicle loading, ensuring loads are safe, accurate, and compliant. * Manage waste disposal and recycling (compacting offcuts, bins, etc.). * Resolve discrepancies such as missing items before deliveries are dispatched. * Liaise with Customer Service and Transport teams to overcome operational issues. * Investigate and resolve customer complaints via the online portal. * Check Goods In when items/collections arrive on company vehicles. * Ensure effective use of the company’s scanning system to maintain accuracy. About You * Strong communicator with good written and verbal skills. * Excellent timekeeping, punctuality, and reliability. * Hard-working, resilient, and able to work under pressure. * Able to prioritise tasks and work on your own initiative. * Proven ability to motivate and engage a team to achieve results. * Strong focus on safety, accuracy, and customer service. Working Hours * Monday–Thursday: 12:00–20:30 * Friday: 09:00–17:30 * Includes 1 hour unpaid break each day. * Some flexibility required to stay on site until all loading is completed. If you’re a confident supervisor with experience in despatch, logistics, or warehousing and you’re ready to step up and take ownership of a key operation, we’d love to hear from you. Apply today and take the next step in your leadership career