What you’ll be doing:
* Direct a small team of managers to deliver the online delivery operation of the supermarket, ensuring every delivery is on time so customers receive exactly what they need, when they expect it.
* Review data and ensure compliance with processes and procedures in a fast-paced department with many KPIs.
* Plan for upcoming key trading activities and events by collaborating closely with the store leadership team.
* Take full accountability for the store overnight, role model high standards, and coach for efficiency across the store.
* Manage people, including pay, scheduling, training, communication, and employee relations such as performance management, absence, and disciplinaries.
Our online teams work early mornings, typically from 04:00 to 08:00, preparing items for delivery.
What makes a great Lead Online Manager:
* A passionate leader ambitious for customers and colleagues, eager to grow their team.
* Experience managing managers in a fast-paced, performance-focused environment.
* Comfortable managing independently in the absence of senior management.
* Focused on high performance, efficiency, and engagement.
* Confident in data analysis and performance improvement.
* Values inclusivity, fostering an inclusive team and environment.
* Capable of managing employee relations issues up to dismissal.
Working for us has great rewards:
* Competitive salary based on experience, store size, and location.
* Range of benefits including a discount card, annual bonus, free food and drinks, generous holiday entitlement, pension scheme, share scheme, wellbeing support, colleague networks, Cycle to Work scheme, and special offers.
An inclusive place to work and shop:
We are committed to inclusivity, supporting colleagues with family leave, resource provision, internal networks, development opportunities, and celebrating diversity. For more information, see here.
We support reasonable adjustments during application and interview processes.
Leading in our stores:
Our management teams are the driving force behind our business, leading with boldness, passion, and opportunity. They empower teams to excel daily, ensuring product availability, safety, and seamless operations, making shopping rewarding for customers and work fulfilling for colleagues. This is how we bring our purpose to life, one action at a time.
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