Role Overview
As a Retail Optical Assistant at Vision Express, you'll assist customers in finding eyewear that meets their needs. Responsibilities include frame adjustments, repairs, fittings, and potentially performing pre-screening eye examinations. You will also handle administrative tasks such as scheduling appointments, supporting customer queries via phone, and processing payments.
Your goal is to deliver excellent customer service, ensuring customers leave satisfied with eyewear that fits properly and meets their vision needs. You will contribute to our mission of helping customers 'See More and Be More' by providing tailored, effective service to enhance their visual potential and lifestyle.
Work Hours and Flexibility
Although specific hours are advertised, we are open to discussing flexible working options to fit your ideal schedule, whether around school runs, compressed weeks, or other preferences.
Who Are We?
We are Vision Express, with over 550 stores across the UK and Ireland, offering various working environments from city centre flagship stores to coastal locations. As part of the EssilorLuxottica family, the global leader in lenses, frames, and sunglasses, we house renowned brands such as Ray-Ban, Oakley, Costa, Vogue Eyewear, Persol, and Oliver Peoples.
Who Is the Perfect Candidate?
* Provide excellent, personalized customer service, addressing needs and concerns
* Build rapport and communicate effectively, translating technical terms into understandable language
* Maintain accurate customer records and prescriptions with attention to detail
* Work well within a team across the store
* Handle pressure and challenging situations in a fast-paced retail environment
* Demonstrate confidence, passion, and enthusiasm
* Understand our optical products and services, promoting them to meet store targets
* Keep the store organized and visually appealing, aligned with marketing guidelines
Additional Information
* Sales and performance-based bonuses
* Targeted incentives
* Pension scheme
* Life assurance (2x your basic salary)
* Annual free eyewear from day one
* Opportunities to participate in the OneSight Foundation
* Discounts for friends and family
* Employee Assistance Program for confidential support
* 33 days of annual leave, increasing with service, with buy/sell options
* Flexible health benefits including Cash Plan, additional life cover, critical illness, and dental plans
* Opportunities for community engagement and knowledge sharing
* Flexible lifestyle benefits such as Gymflex, dining cards, discounted travel insurance, experience days, and bicycles via Cycle to Work
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