Overview
Night-Time Customer Service Assistant role at Vita Group in York. Hourly Rate: £13. Working Hours: 10pm – 4am or 7am. 17 hours per week.
Vita Student's next-level apartment design offers a variety of studios to suit our students lives with the privacy of living alone or the laughter of living together. We offer style, luxury & comfort to our residents, surrounded by premium amenities and a vibrant city life. We’re looking for our next Night-time Customer Service Assistant to deliver a luxury, home-from-home experience for our residents whilst ensuring the upkeep of our premium site & facilities are maintained at the highest standards.
Responsibilities
* Front of House / Reception; greet and welcome students and guests with a warm, friendly and vibrant attitude.
* Be on hand for questions which may arise.
* Maintain the upkeep of our premium site & facilities; communal areas must be cleaned and maintained to a high standard throughout the night-time shift during periods when students & guests are in the shared spaces and during the quieter night hours.
* Ensure our facilities are being looked after respectfully by students & guests.
* Be on hand, delivering solutions to issues or challenges that may arise.
* Conduct block walks every 4-6 hours surveying and reporting every area of the building.
* Replenish refreshment stock, such as coffee beans, tea bags, milk and vending machine food products.
* Manage & store parcels correctly to allow students to easily access their deliveries as required.
* Be the primary point of contact for any potential incident or emergency that may occur onsite.
* Maintain waste management areas adhering to health & safety regulations, ensuring potential hazards are addressed / cleaned / tidied / reorganised as required.
Who we want to join our team
* An experienced customer service professional, well-versed in delivering premium experiences to customers.
* Cleaning will amount to a significant part of this position. While not a professional cleaner, must demonstrate a hands-on, proactive approach to maintaining cleanliness and safety of communal areas.
* Operations rely on technology; the candidate must be technologically astute.
Personal Characteristics
* Vita operates a multi-cultural environment; all colleagues must deliver a diverse and equal approach to colleagues and residents.
* Excellent communication skills. English will be the primary spoken language; multilingual skills are welcomed.
* Strong organisational and leadership qualities with an ability to remain calm under pressure.
* Adaptability, creativity & positivity.
* Resilience, with an ability to effectively navigate unexpected situations.
* Able to carry out tasks that may involve extended periods of standing and repetitive movements, with reasonable adjustments considered where required.
* Flexibility: facilities are open 24/7; willingness to be available as required to ensure continuous service. Festive & religious breaks may require time off with accommodation where possible.
Why work for us
Our employees have the pride of working at our luxury properties, which offer the highest standard of resident accommodation across the UK. Benefits include:
* Holidays – 28 days paid holiday pro-rata, including England & Wales Bank Holidays.
* Your Birthday – Birthday off work policy to celebrate as you wish.
* Perkbox – Access to lifestyle perks and rewards.
* Royal London Pension – Vita Group contributes 3% of salary; employee contributes 5%.
* Parties & Events – Regular events and celebrations.
* Recognition Programmes – Employee of the month, awards, and anniversaries.
* Career Development – Induction and progression through Bronze, Silver, Gold & Platinum training.
* 24/7 Employee Assistance – Confidential support for wellbeing.
* Right to Work & DBS – Pre-employment checks including DBS; sponsorship is not offered.
Seniority level
* Entry level
Employment type
* Part-time
Job function
* Other
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