Job Description
Senior Client Services Manager - Critical Networks (1 Braham Street, London, United Kingdom)Job Req ID: 50168Closing Date: 5th September 2025Function: Managed ServiceLocation: London, able to commute into London 3 times per week with frequent travel to various customer sites across LondonClearance: Must be eligible to pass both SC and NPPV3 specific Police Force clearances. Why this job matters As our Senior Client Services Manager you’ll sit in Business UK – Service function, within our Managed Service team. The role will be based out of London with frequent travel to various customer locations in London therefore you’ll need to be in a commutable distance. Ideally we’ll see you already acting and/or experienced in a C level/Senior Manager role. You’ll be the gatekeeper of multiple managed service contracts servicing a major Police client whereby you’ll be accountable for the end to end Service and Delivery of the entire contract agreement. Service delivery experience for critical national infrastructure is essential. You’ll strategically shape BT's service and delivery strategies to meet customer goals and contractual SLAs with aspiration for wider alignment in the Policing sector leading a bespoke service and delivery organisation, delivering Policing outcomes. Being the accountable owner means building strong relationships bot...