Expect the best. Experience Better.
For the world’s most discerning individuals, brands and corporates, Quintessentially is the ultimate destination for comprehensive lifestyle management and brand experiences. It’s the pinnacle of personalisation and the epitome of exclusivity.
Combining an unwavering commitment to redefining excellence with a clientele that demands nothing short of perfection, Quintessentially elevates every aspect of its clients’ lives to unparalleled heights through meticulous attention to detail.
As the world’s leading luxury lifestyle management group, Quintessentially has not only paved the way in this space but continues to shape a new standard for luxury concierge services.
Our mission:
We elevate lives by granting access to the very best that life has to offer and creating unforgettable moments through unparalleled personalisation and attention to detail.
Our personality:
Curious: Our innate drive to learn and grow elicits innovation. Culturally attuned and inquisitive by nature, we seek always-on inspiration to deliver ideas impactfully.
Proud: Drawing upon our British heritage, we celebrate our accomplishments in a sophisticated and discerning manner that is executed through everything from our people to our communications.
Connected: Relationships are at the core of who we are. We make meaningful and lasting connections on a global scale between people, places, and perspectives that make an impact.
Our values:
Expertise and industry knowledge: Always at the forefront of industry trends, our team of experts has the most extensive knowledge in the luxury sector. This enables us to service the most discerning individuals, create exceptional brand and travel experiences, and provide unparalleled corporate concierge support. But we never rest on our laurels. We continuously seek to enhance this reputation in order to give our members and clients the best service possible.
Attention to detail: We know it’s the smallest touches that make the biggest difference. That’s why we’re committed to providing an exceptional service through the highest level of attention to detail. From the ordinary everyday lifestyle requests to the extraordinary once-in-a-lifetime experiences, we ensure that every interaction, touchpoint, and detail is executed to the highest standard.
Member-first and client-focused: Our members and clients are our raison d’être. They place their trust in us, so we place them at the heart of everything we do. By building personal, long-lasting relationships with each individual member and client, we understand all their needs, preferences, and aspirations perfectly and tailor our services accordingly. With them in mind, we always strive to go above and beyond.
Pursuit of perfection: We know all our clients expect nothing but the best. That’s why we strive not only for excellence but to exceed all expectations. Our unmatched dedication to the pursuit of perfection – whatever that looks like to each individual client – is what sets up apart from the competition.
Philanthropic activity: We believe in the power of philanthropy and aim to contribute positively by leveraging our knowledge and influence across the luxury landscape. Bringing our clients and members along with us, we want to incite meaningful change and have a positive impact on the communities around us – from raising vital funds to spreading awareness.
Job summary:
The UK Private Membership Manager is a key role in driving new sales of private members for Quintessentially UK.
The candidate will be responsible for building their own pipeline of leads.
The candidate will proactively contact potential leads as well as handle incoming enquiries.
This is an exciting role for a dynamic and energetic person who enjoys being out and about, networking and coming up with ideas to support their sales.
This is perfect for someone that enjoys working on their own with flexibility, but also the support network of your direct team and leader as well as working closely with our marketing and events teams to maximise opportunities.
The ideal candidate will have experience in sales/BD in any sphere, however experience in finance, law, sports, private members clubs would be desirable for this specific role.
Key duties:
Acquisition of New Members:
• Proactively identify potential leads for individual Membership.
• Build and maintain an on-going a potential leads database in salesforce.com for individual Membership.
• Acquire new Members – communicating with them by phone, email, and face-to-face meetings.
• Manage the administration of Membership applications including:
o putting together and sending of new Membership packs;
o adding new Member information into Q Force and on the Q website;
o processing of Membership fees;
• Ensure smooth transfer of Members from application stage to introduction to Member Assistant stage ready for servicing.
Other:
• Assist in preparing any sales documentation according to the regional sales and marketing strategy and keep these updated at all times.
• Support other Membership Managers for all sales & marketing-related matters when required.
• Work closely with all Q sisters companies based in London office to share contacts and add value to Q lifestyle services with their offers and experiences.
• Communicate leads and opportunities within Q, which will benefit other areas of the operation.
• Promoting the exclusive nature and the up-market image of Q on all appropriate occasions, especially externally, selectively ensuring that focus is maintained on the target market at all times.
• Investigating innovative new ways to build and promote company brand.
Q Force-related:
• Logging each and every action in Q Force CRM database – aim for your colleagues to be able to take over from you in your absence.
• Following up with Member post-request & obtain feedback – and communicating to relevant parties (Line Manager, Bus Dev, Supplier directly).
• Keeping file in Q Force CRM database up to date and complete mandatory fields, prior to closing accurately as per type & conclusion of request.
• Updating Member information in Member Record in Q Force – additional notes of preferences & profile.
• Liaising with Head of Member Assistance to ensure all Q Force-related housekeeping, resulting from management reports, is updated & corrected according to instruction within the agreed upon deadline.
Skills & knowledge sought:
Work background in any of the following sectors/areas: Sales, Recruitment, Blue Chip Companies. Customer Service, Lifestyle and or Account Management, Hospitality, luxury travel & leisure.
Experienced handling of executives, senior executives, VIP’s, personalities, celebrities, persons of social standing.
In-depth understanding of requirements involved in the lifestyle management of affluent, high-net worth individuals.
Global contact address book spanning all major industries (HR, PR, Media, Finance, Hospitality & Travel Tourism, Real Estate, Q-worthy suppliers).
Possess a minimum of 2-4 years Sales and/or Customer Service experience.
Requirements:
• Passionate about customer service & delivering service excellence.
• ‘Can-do’ attitude – ready to get involved at all times.
• Fast learner – adapting to new processes in rapid change climate.
• Confident, with the ability to prioritise, delegate and meet deadlines working under pressure.
• Proactive & reactive simultaneously - know the client base and anticipate their needs, show initiative.
• Ability to remain calm & courteous under pressure, and effective conflict management.
• Outstanding project management skills
• Self-starter & own manager – work autonomously.
• Strong IT & CRM systems skills (Q Force, Microsoft Office etc).
• Good team player – displays compassion towards fellow colleagues.
• Excellent interpersonal skills – outstanding telephone manner.
• Mature approach, dedicated and committed with a strong drive, independent.
• Reliability
• Experienced in dealing with confidential information using discretion and sensitivity at all times.
Hours of work:
The role is Monday – Friday 9:00am - 5.30pm with flexibility around this.
Your hours may also include several hosting/networking events opportunities that fall out of these hours.
If you are interested in this position, please send your CV to ellie.brand@quintessentially.com