Sous Chef
Location: London, E14 5HP
Hours of work: 40
Working Pattern: Monday to Friday
Contract Type: Permanent
Hourly Rate: £19.43
This is an exciting opportunity to join one of London’s most competitive and high-profile corporate food environments.
Operating within a premium workplace environment, you will support the delivery of food to approximately 6,000 customers daily across multiple high-volume retail counters, including wok, grill, street food, deli, and balanced nutrition concepts.
This role focuses on retail food leadership at scale - delivering commercially viable, innovative food that competes with the wider Canary Wharf market. As Sous Chef, you will play a key role in driving menu innovation, operational consistency, and financial performance, while maintaining exceptional standards.
You will be part of the senior kitchen leadership team, balancing hands‑on service with structured retail planning, ensuring each offer has a clear identity, strong gross profit, and consistent execution. This is an ideal role for a chef looking to progress and take the next step in your career.
The Role
* Support the Executive Chef in leading all retail food operations across Level 3 and associated outlets
* Take ownership of multiple retail counters, ensuring clarity of concept, consistency, and quality
* Drive menu innovation through seasonal, trend‑led concepts and effective ingredient cross‑utilisation
* Develop dishes that balance speed of service, margin, and customer appeal
* Manage ordering, deliveries, and supplier relationships to ensure availability and cost control
* Conduct weekly stock takes, analyse variances, and implement corrective actions
* Drive gross profit performance through recipe adherence, portion control, and waste reduction
* Maintain accurate use of systems (e.g. Saffron, Excel‑based tools) for recipe costing, menu planning, and reporting
* Lead high‑volume daily service, ensuring speed, consistency, and excellent presentation standards
* Train and develop the brigade in retail execution, batch cooking, and high‑volume precision
* Ensure full compliance with food safety, allergen management, and documentation standards
* Collaborate with front‑of‑house and client teams to enhance the overall customer experience
About You
* A strong Sous Chef or an ambitious Junior Sous ready to step up, with experience in high-volume, quality-driven environments
* Background in premium corporate dining, contract catering, or branded retail food concepts
* Proven ability to lead teams across multiple counters serving large volumes (1,000–6,000 covers daily)
* A creative, trend-aware chef with strong commercial and financial awareness
* Skilled in menu costing, margin management, and stock control
* Experience using systems such as Saffron or similar menu/recipe platforms
* A calm, organised leader with a hands‑on approach and a passion for developing others
* Ambitious, forward-thinking, and eager to progress within a large organisation
The Company
ISS is a world‑leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger, #aplacetobeyou, #facilitiesmanagement ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team.
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