My well established Client is seeking a skilled and enthusiastic IT Support Engineer (1st/2nd Line) to join their IT support team. The ideal candidate will have experience in a Microsoft environment, including proficiency in MS Office 365, IP networking, and Windows operating systems. This role is perfect for a dedicated IT professional with a computer or IT support qualification, who is eager to provide high-quality technical support and resolve a variety of IT issues.
Responsibilities
* Provide 1st and 2nd line technical support to end-users via phone, email, and in-person.
* Troubleshoot and resolve issues related to MS Office 365, IP networking, and Windows operating systems.
* Install, configure, and maintain hardware and software applications.
* Assist with the setup and maintenance of user accounts and permissions.
* Monitor and manage IT support tickets, ensuring timely resolution and excellent customer service.
* Conduct regular system updates and patches to ensure optimal performance and security.
* Provide technical guidance and support to end-users, helping them navigate IT systems and applications.
* Document support activities, solutions, and processes in the ticketing system.
* Collaborate with other IT team members to ensure seamless support and knowledge sharing.
* Stay updated on the latest industry trends and technologies to continuously improve support services.
Requirements
* A qualification in Computer Science, Information Technology, or a related field, or equivalent work experience.
* Proven experience in a 1st/2nd line IT support role.
* Strong knowledge of MS Office 365, IP networking, and Windows operating systems.
* Excellent problem-solving skills and attention to detail.
* Strong communication and interpersonal skills, with the ability to provide clear and concise technical support.
* Ability to manage multiple tasks and priorities in a fast-paced environment.
* Customer-focused attitude with a commitment to delivering high-quality support.
* Relevant certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator, or equivalent are a plus.
Please send an up to date CV for an immediate response and more information on a great role with a fantastic Client.
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