HELPDESK COORDINATOR
We have new exciting roles available within our busy helpdesk department based in Kidderminster.
If you are looking for a new opportunity, then this could be the one for you.
Key Responsibilities:
* Answer helpdesk calls within a maximum of 3 rings
* Raise jobs received via email, phone call, or client system
* Schedule works for engineers within your area
* Ensure Tabs, our in-house system, is up to date at all times with the latest information
* Chase subcontractors for ETA's and updates
* Raise purchase orders upon request
* Work with Managers & Clients within your area
* Follow escalation process ensuring jobs are completed within SLA
* Salary to be confirmed at interview
This position will be discussed in greater detail at the interview stage.
The hours available are:
Monday to Friday, 08:00 am to 5:00 pm
If you think you are up for the challenge, then please contact Lorraine Vaux.
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