Responsibilities
* Provide general and routine technical support to a broad range of installation, patching, configuration, and updates to virtual infrastructure requiring the ability to research, analyze, and resolve problems effectively to meet established performance metrics.
* Maintain documented (e.g., Disaster Recovery) procedures for OS Infrastructure.
* Collaborates and contributes with team members, software vendors, and other technical staff to develop, design, implement, and continuously improve systems.
* Would require on-call availability and working 24 x 7 shift hours.
* Active coordination with team members and other groups to effectively perform basic Windows Server and administration support for daily operations.
* Follows procedures and guidelines to install, patch, configure, customize, troubleshoot, upgrade, integrate, and maintain systems, software, network and port configuration, host-based firewalls, and peripherals.
Preferred Skills
* Ensuring effective and efficient management of day-to-day 24x7 Datacenter Operations. Including industry leading
* Cloud hosting like AWS, Azure, IBM Softlayer, etc.
* Total IT experience 12-15 yrs, with minimum last 8 year in DC Operations and Cloud Administration.
* Manage/Improve the workflows and throughput for data Centers Operations.
* Should be a subject master’s in data Center and Cloud Operations.
* Ensure all operational KPIs and Metrics are being measured and met inside his/her Data Centers(s).
* Play a key part in innovation and driving automation within Data Center Cloud services.
* Be passionate about the quality and quantity of services being provided by the Data Center Operations and Cloud support teams and continuously strive to improve our Customer Experience.
* Management of large-scale events in the Datacenter(s).
* Part of an on-call rotation for Datacenter Issue escalations.
* Vendor management/monitoring vendor performance.
* Ensuring his/her Data Center is compliant with all relevant security policies and procedures.
* Knowledge of server hardware maintenance/troubleshooting across multiple server vendors. Including but not limited to serves, storages, routers, switches, firewalls, load balancers etc.
* In-depth knowledge of Windows administration, Linux/Unix, Network and Storage systems.
* Either Windows 2012 MCSE or Linux/UNIX certification and administration experience
* Professional certification on two or more of the public cloud offerings including AWS.
* ITIL certified
* In-depth knowledge and experience of change / incident management.
* Solid data mining/ analysis skill.
* High literacy in security and customer data protection.
* Network certification - CCNP, Network+
* Storage systems experience.
* Fluent English verbal and written proficiency.
* Solid communication skill set (decision making, confrontation management, commitment, coaching the team).
* Project Management skills.
* People Management skills.
* Plan upgrade & patching
* Build scripts
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