Overview
Join to apply for the Customer Assistant - Cafe - Hastings role at Marks and Spencer.
Join our team at M&S as a Customer Assistant in our café, where you'll become a champion of our delightful food and drink offerings, offers, and services. We're seeking passionate individuals who take pride in their knowledge of the latest food and drink trends and are eager to share it with our customers. You'll be a brand ambassador who’s ready to recommend and promote our delicious café menu. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.
Work Pattern
* Week 1: Wednesday 13:00-21:00; Saturday 13:00-21:00
* Week 2: Friday 13:00-21:00; Saturday 13:00-21:00
Responsibilities
* Serve our customers efficiently, both on the shop floor and at service points
* Keep the store clean and tidy, ensuring that our shelves are always stocked with product
* Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
* Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store
* Build expert product knowledge to sell and recommend our products and services
* Utilise digital tools and communication channels to deliver for the customer every time
Key Capabilities
* High levels of customer service
* Committed to delivering excellent work with great attention to detail
* Open to and acts upon feedback, asking for this regularly
* Takes accountability for planning and managing own workload efficiently
* Strong communication skills
* Adaptable to changing situations
* Builds positive relationships by being a good listener
* Good level of digital capability
Qualifications and Requirements
* Experience delivering great customer service (desirable)
* Ability to work across various areas of the store as required
* Flexible availability to meet business needs
Experience and Eligibility
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy and welcome flexible working. If you require reasonable adjustments to any part of the recruitment process, please share those requirements when applying.
Additional Information
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Seniority level
* Entry level
Employment type
* Full-time
Job function
* Other
Industries
* Retail
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