Primary Details
Time Type: Full time
Worker Type: Employee
The purpose of this role is to provide efficient and effective support to the claims team to ensure good relations with clients and brokers and that accurate records are established and maintained.
Claims Administrator
* Leeds or Chelmsford
* Permanent, full time (hybrid)
The opportunity
This is an exciting new opportunity to join our Technical Excellence team as a Claims Administrator.
About QBE
At QBE, we get to the heart of what matters for our customers and do it all with a human touch. We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.
What if you could have a positive impact – at work and in the world? As part of the QBE team you’ll get to spend every day working with people who are passionate, talented and kind.
Your new role
Reporting to Assistant Claims Manager you will provide operational support to the Technical Excellence Audit teams and wider department. The role is designed to ensure the consistent, accurate, and timely completion of audit administration and regulatory tasks. This role offers exposure to audit activity, automation oversight, and regulatory processes, with scope to expand responsibilities as skills and experience develop. Having the right to work in the UK is a requirement for this role. QBE may consider sponsorship at its discretion.
Key Responsibilities
* Assist the audit team with tasks involved in setting up and completing an audit.
* Support the maintenance of audit trackers, issues logs, and action plans.
* Assist with excel management and payment spreadsheets or audit output data.
* Assist the wider department with required tasks such as payment processing.
* Assist with some audits and help report on the results.
* Help the wider team identify conduct, regulatory, and financial risks arising from audit findings.
* Maintain appropriate audit documentation and evidence to support internal and external review.
About You
* Strong attention to detail and a high level of accuracy.
* Good organisational skills with the ability to manage recurring monthly tasks.
* Basic IT skills, with confidence using systems, spreadsheets, and MS Systems.
* Ability to follow defined processes and work to deadlines.
* A proactive and reliable approach to workload management.
Desirable
* Experience in an administrative/customer service, quality, or operational support role.
* Interest in developing skills in audit or data quality.
Benefits
* 30 days holiday a year with the option to buy up to 2 additional days.
* Flexible working – balancing work and life is important so our flexible working opportunities are open to all, this can include part‑time, job share and compressed hours.
* Pension – you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.
* Private medical insurance – we fund fully comprehensive private medical cover for you and all the family.
* Family friendly policies – we offer 26 weeks leave at full pay regardless of gender identity, sexual orientation or how you become a parent.
* Short term remote work abroad – you can request up to 20 days per year to work remotely from certain locations abroad.
* Sustainable investing – we believe sustainable integration is important for long term financial, environmental, and social outcomes. Our pension strategy supports our net‑zero goal to achieve year‑on‑year reductions in carbon footprint, by investing more in green businesses than the broader market, so your savings are looking after the planet's future, as well as your own.
* Cycle‑to‑Work – benefit from regular exercise whilst making your commute greener and cheaper, select and bike and/or accessories up to the value of £5,000.
Awards & Recognition
* Insurance Post British Insurance Awards 2025: Winner: Commercial Lines Insurer of the Year, Winner: Reinsurer of the Year – QBE Re, Winner: ESG, Diversity, Equity and Inclusion Initiative of the Year
* Insurance Post British Insurance Awards 2023: QBE rated as a 5‑Star Employee
How to Apply
If you’re looking for a career that combines your expertise and your empathy, click Apply today.
Your career. At the heart of it.
Skills
Claims Administration, Communication, Critical Thinking, Customer Service, Data Entry, Detail‑Oriented, Document Management, Insurance Claims Processing, Intentional collaboration, Managing performance, Microsoft Applications, Prioritization, Problem Solving, Risk Assessments, Time Management.
Equal Employment Opportunity
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
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