Job Description
If you enjoy providing great service and working in a team, we have just the opportunity for you at our Ashford Practice.
What Your Typical Day Will Look Like
Your focus is to provide exceptional service to our clients and the best care possible to their pets - providing a link between clients and the clinical team. Your ability to build strong relationships with our clients, their pets, and the practice team will be critical to your success.
Your great client service during a client’s visit will ensure their satisfaction and that they leave knowing they have received exceptional service, looking forward to their next visit.
You will greet each client, offer support, guidance, and expertise, and manage payments and future bookings confidently. Coordinating the smooth running of the practice’s daily routines will be done using our practice management system, so computer literacy is essential.
This is a Full-Time role working 40 hours per week, including 1 in 3 weekends (Saturday and Sunday).
The attributes required:
* You are the friendly and welcoming face for the client and their pets when they arrive at the practice.
* You are able to provide guidance by keeping yourself fully up-to-speed with the practice services and any additional services available.
* You are calm, attentive, and always focus on the clients’ needs.
* You will bring enthusiasm and drive to your role. Your passion for service is matched with your love of pets.
* You can handle various situations, from comforting a client with bad news about their pet to celebrating a puppy’s first visit to the vet.
* Your personality is infectious, and along with your colleagues, you create a welcoming and friendly atmosphere in the practice.
* You enjoy organizational and administrative tasks to ensure smooth daily operations and prompt documentation completion.
In short, you like to be busy, enjoy helping people and their pets, and always strive to make a difference.
Benefits
We offer benefits such as 20% discount at the Vet Group, Pets at Home, and the Groom Room, access to discounts and cashbacks, in-house career development opportunities, pension, and holiday allowance.
We value diversity and inclusivity. Our teams celebrate differences and reflect the communities we serve. We encourage everyone who meets the role requirements to apply, even if your skills and experience don’t align perfectly — your unique contributions through your values and behaviors are welcome.
Location: TN23 7DH
Pets see no bias and do not discriminate. Inspired by pets, we value and respect diversity in all its forms. Our goal is to reflect the communities we operate in, and every colleague can help us achieve this. Be yourself and share your unique qualities with us!
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