We’re hiring an experiencedService Designer to help shape seamless, end-to-end digital experiences across a major client of ours in the financial services Industry.
This is a brilliant opportunity to influence how customers interact with digital services by turning insight into intuitive, impactful journeys. You’ll work at the heart of cross-functional teams, ensuring every touchpoint across web, mobile, onboarding and servicing journeys is designed around real user needs and strong business outcomes.
This will be inside IR35, Hybrid 3 days from home and 2 days in the Sheffield office.
What you’ll be doing
* Designing end-to-end service experiences across digital banking journeys
* Leading journey mapping, service blueprinting and identifying pain points across touchpoints
* Collaborating with Product, UX, Engineering and stakeholders to improve customer outcomes
* Running research, prototyping and testing concepts to iterate quickly
* Championing service design thinking and a customer-first mindset across teams
What we’re looking for
* 5+ years’ experience in Service Design within digital products (banking/financial services ideal)
* Strong experience in journey mapping, service blueprinting and stakeholder engagement
* Solid understanding of design thinking, agile and user research methods
* Excellent communication, storytelling and workshop facilitation skills
* Hands‑on with tools such as Miro and Figma
If you’re passionate about creating meaningful services that genuinely improve customer experiences at scale, we’d love to hear from you.
#J-18808-Ljbffr